Customer Service Representative - State Farm Agent Team Member
Full Time • Glenview, IL
Responsive recruiter
Benefits:
- License Reimbursement
- Hourly Plus Commission
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
Join the Chris Collins State Farm Team in Park Ridge, IL!
Since opening our doors in 2004, the Chris Collins State Farm Agency has proudly served Park Ridge and the greater Chicago area with exceptional Insurance and Financial Services. Chris, a devoted father of four and active youth basketball and flag football coach, brings the same passion and teamwork from the court and field into the office by helping customers protect what matters most.
At the Chris Collins State Farm Agency, success is built on trust, integrity, and collaboration. When you join our team, you’re stepping into a culture that supports your growth, values your contributions, and encourages you to make a real impact in people’s lives.
This isn’t just a job- it’s an opportunity to build meaningful relationships, develop your skills, and advance your career alongside a team that treats customers and colleagues like family.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Chris Collins - State Farm Agent, you will be the frontline resource for customers seeking help with their insurance policies. Your focus will be answering questions about policies, assisting with changes, billing inquiries, and claims support. Your professionalism, patience, and clear communication ensure customers feel valued and well-informed.
This role is ideal for someone who enjoys problem-solving, helping people understand their coverage, and delivering excellent customer service. Growth opportunities exist for motivated individuals eager to advance their career within the agency.
RESPONSIBILITIES:
- Respond promptly and professionally to customer questions about policies, billing, and claims
- Assist customers with policy changes, renewals, cancellations, and updates
- Help resolve billing inquiries, payments, and account issues
- Coordinate with agents and internal teams to address customer needs
- Maintain detailed and accurate customer records and documentation
QUALIFICATIONS:
- Strong communication and interpersonal skills
- Detail-oriented and organized with good multitasking abilities
- Customer service experience, preferably in insurance or financial services
- Ability to learn and navigate insurance software and systems
Compensation: $45,000.00 - $65,000.00 per year
Do you want a career and not just a job?
We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity. Come work with an energetic, fun team at Chris Collins - State Farm Agent!
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, and Renters Insurance.
- Our office is located in park ridge,il.
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none