Crew Chief

Reporting to the Operations Manager, the Crew Chief will be responsible for leading and working job sites that have been affected by flooding, fires, mold and sewer back up. Our employees are required to perform duties in homes, businesses as well as government buildings that have been affected by emergency situations. Out of town work may be required for large losses and catastrophic events. Must be available for On Call shifts as scheduled.

DUTIES & RESPONSIBILITIES

The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Restore maintains the right to modify job duties and responsibilities at its discretion.

Daily Office/Management Duties

Review work orders assigned daily and communicate with other associates involved as needed
Check routing and directions to each job as required
Inspect materials and equipment required for the scheduled jobs is in good working order and loaded on company vehicles prior to leaving the office
Create a requisition for materials and equipment needed for pick-up at the end of each working week

Client Site Duties

Complete jobs to specifications to customer’s satisfaction
Manage work assignments within units allocated, and ensure the materials and equipment units taken are recorded on the work orders
Inspect the work completed to ensure the job meets ServiceMaster standards and customer requirements
Facilitate customer approved authority sign off on work authorization
Facilitate inspection of the job after completion and request customer signs off on the form indicating their satisfaction
Manages all questions on site from homeowners/business owners in a professional, dignified, knowledgeable and calming manner.
Responsible for safety at each work site, conducts and documents safety meeting with compliance to both the Occupational Health and Safety Codes and company polices including performing a hazard assessment with their crew before beginning work on site. As well ensures compliance for all OH&S is followed by all personnel including sub trades on site
Photographs and video graphs the work site before, during and after emergency work – especially pre-existing damage. All photos uploaded to Restore daily.
Ensures water readings (Daily Psychometric Readings) are documented at every loss for both air humidity and structural.
Daily submission of accurate time sheets for self and crew members to payroll by reviewing time sheets and all paper work to ensure precision before handing it in the appropriate dispatcher.
Completes all necessary forms: Work Authorization, Daily Psychometric Readings, Equipment Activity Reports, Job Hazard Assessment, Tool Box talk, Consumables, Material Acquisition, Freezer Disclaimer and Contents Tracking Sheets at the competition of each emergency.
Provides the Project Manager with up to date reports on the status of the job at the end of each work day, and remains in continual contact to inform the Project Manager of any changes and calls upon all concerns. All updates are also put into Restore.
Collects all applicable samples for the Project Manager including proper labelling and bagging of samples.
All Crew Chiefs should have Asbestos awareness as they are required to collect applicable asbestos samples when in question and notifies the Project Manager of this immediately
Each day, every Crew Chief must call in a report on the job progress to Dispatch.
Provides clients if requested with MSDS sheets for products used in their home.
Take a personal and genuine interest in providing customer satisfaction
Provide training to Crew Technicians to complete all jobs in accordance to specifications outlined

General Duties

Maintain all equipment and vehicles to ensure they are in proper working order
Keep the interior of the vehicles used neat and clean
Maintain comprehensive understanding and knowledge of the business and services offered, advise customer appropriately, qualify jobs to be completed and gain the confidence of clients
Attend training workshops as required for the production team
Help train new crew helpers/technicians in accordance with ServiceMaster standards
Maintain professional conduct and appearance in all client facing activities
Establish positive rapport with clients when possible
Provide an exceptional level of service that exceeds the expectation of the client
Conduct all work in accordance with company safety policies
Adherence to all company workplace policies
Perform other duties as may be required

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Operations Manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Characteristic and Ability Requirements

Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines
Strong management, delegation, planning and leadership skills
Effectiveness in the areas of construction safety and productivity
Effective communication skills both written and verbal
Ability to engage clients and deliver excellent service
Thorough decision making skills
Highly organized, strong attention to detail and ability to multi-task
Demonstrated sound work ethics
Proven ability to build and maintain strong working relationships
Flexible, adaptable and able to work effectively in a variety of settings and with shifting priorities and deadlines
Operates with honesty and integrity with a genuine desire to make valuable contributions to the team
Team player that fosters team-based learning
Works well independently and in a team environment

Educational Requirements

Education Required: High School Diploma

Other Education/Certification/Training preferred: IICRC Certifications are considered an asset

Work Experience Requirements

Work experience required: Minimum of four (4) years of experience in cleaning services/restoration services.

Job-related experience required: Two (2) years in a supervisory capacity is preferred.

Technical Requirements

Equipment: Vacuum cleaners, dust-aids, portable cleaning equipment, tools

Software: n/a

Other: n/a

Competencies

Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.
Adaptability – treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.
Builds Trust and Respect – treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.
Customer Focus – effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.
Manages Work – manages one’s time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.
Problem Solving – develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.
Quality Standards – sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.
Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.
Teamwork – contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.

Physical Requirements

This position requires a high level of physical exertion. Moderate intensity of sensory effort is required.

Working Conditions

There is a low risk of exposure to adverse working conditions.

By joining ServiceMaster Restore, you'll be part of an industry leading company that has been in Canada for more than 65 years with locations from coast to coast. Our talented network of employees share in a vision of restoring peace of mind and our culture is one of diversity, where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

(if you already have a resume on Indeed)