Customer Scheduling Coordinator
Full Time • Youngstown
Benefits/Perks
- Competitive, biweekly pay
- Performance based raises
- Retirement Plan (401K)
- Major Medical Insurance
- Dental/Vision Insurance
- Colonial Life Insurance Policies
- Paid time off
- Paid Holidays
- Family culture
Job Summary:
Window World Customer Contact Coordinators (CCs) work with both current and future customers in a variety of tasks. The CCs day will fly by while handling inbound/outbound calls, scheduling appointments and entering data. We're looking for energetic and positive people with a customer-first mentality to create positive experiences for all Window World customers. All of this within a fun filled team culture.
Window World Customer Contact Coordinators (CCs) work with both current and future customers in a variety of tasks. The CCs day will fly by while handling inbound/outbound calls, scheduling appointments and entering data. We're looking for energetic and positive people with a customer-first mentality to create positive experiences for all Window World customers. All of this within a fun filled team culture.
Role and Responsibilities:
At Window World, we take pride in our customer service! As the Window World of Youngstown Contact Coordinator, you will be responsible for the following:
- Handle inbound and outbound calls using genuine phone etiquette.
- Maintain knowledge of products and services.
- Convert customer inquiries from phone, email, and text into in-home sales appointments.
- Manage multiple Window World locations in one system.
- Accurately create and update customer information and leave notes in a CRM.
- Maintain a well-organized and professional workspace.
- Work as a team to get the work for the day handled.
Additional Notes:
Window World Penn-Ohio is a replacement window company. We also have products including doors and siding. We value our customers and are dedicated to serving them. All responsibilities above should be held at a top-level standard and level of professionalism.
Compensation: $13.00 - $14.00 per hour
Come work for America's Exterior Remodeler, offering quality windows, doors, siding, roofing, shutters, and more, with over 200 locations nationwide. Despite the ever-changing landscape of the home improvement industry, our promise has remained constant since our start in 1995, “Superior Products, Professionally Installed, at a Guaranteed Low Price.”
Window World is a full-service exterior remodeler and has sold and installed over 21,000,000 windows to date, including 1,000,000 windows annually since 2009. In addition to being America’s largest replacement window and exterior remodeling company, Window World has products have earned the Good Housekeeping seal for quality. As we celebrate over 25 years in the industry, Window World is proud to offer a comprehensive suite of products for a true exterior transformation.
Each locally owned and operated Window World sells custom products in customers’ homes, then manages every step of the process through product ordering and final install. Customers enjoy Window World’s professional and honest sales process as well as top-notch product installations and service, all from a single company.
Become a part of America’s leading exterior remodeling company. We’re doing the right things, the right way, and we invite you to click the link and apply online today.
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Staff members are treated like family
Salesmen are provided training and new leads on a daily basis
Installers are provided consistent, year-round work