Benefits:

Company car
Competitive salary
Health insurance
Wellness resources

Reporting to the General/Operations Manager, the Estimator/Project Manager (EPM) will be responsible for managing all aspects of the project including obtaining quotes from sub- trades, budgets, final repair estimates, obtaining building permits, construction schedules and emergency management. The EPM will work with in-house technicians and external sub-trades to ensure project restoration is executed in a timely and efficient manner while maintaining integrity of estimate and Client Service Level Agreements. The EPM will work closely with the organization to ensure feasibility and costing of projects are within company targets.

DUTIES & RESPONSIBILITIES

The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Restore maintains the right to modify job duties and responsibilities at its discretion.

Project Management

Attending various sites and prepare detailed scopes and estimates for insurance & non-insurance jobs received
Respond immediately to emergency insurance and non-insurance claims for losses and determine the cause of losses
Conduct research and gain a thorough understanding of requirements for restoration projects, and execute work as per the Service Level Agreement
Confirm deductibles with the client and obtain payment prior to starting repairs
Manage all components of projects while ensuring customer satisfaction through a timely restoration processes
Monitor and coordinate project activities with the insured individuals, clients, sub-trades and other consultants
Coordinate the daily activities of all project staff, construction trades and sub-contractors, and utilize corrective action steps to keep the project on time and within target gross margin
Assist in the resolution of change requests, unforeseen incidents/additional work and/or other issues
Ongoing monitoring of progress and costs on jobs, and provide regular progress reporting to clients
Review construction plans for compliance with all applicable codes, permit issuance and permit fees, regulations and ordinances that govern certain bodies of work, ie. plumbing, mechanical, electrical, structural, etc.
Perform periodic site inspections of projects both prior to, during, and upon completion of restoration to determine compliance with approved estimates
Coordinate the permit process by reviewing permit applications, and received permits for accuracy
Prepare and maintain timely and accurate documentation, reports and other materials
Track and review sub-trade quotes, estimates, changes and requests for payment

Communications

Notify the Operations Manager with details of emergency work required on each project, including types and numbers of equipment, manpower and manpower hours, supplies, and accessibility to site
Establish effective onsite communications and progress reporting processes with sub-trades and clients
Proactive in response(s) to all insured individuals/client inquiries, concerns or complaints and resolve any issues as soon as possible

General

Attend scheduled production meetings
Participate in ‘on-call’ rotations
Keep management abreast of any concerns or opportunities
Attend industry events as required
Mediate and resolve disputes and code issues
Ensure compliance with health and safety and reporting requirements
Maintain professional conduct and appearance in all client facing activities
Ensure high standards of workmanship and efficiency
Establish positive rapport with clients when possible
Provide an exceptional level of service that exceeds the expectation of the client
Conduct all work in accordance with company safety policies
Adherence to all company workplace policies
Attend courses and seminars as required by management
Obtain certifications as required by management
Perform other duties as may be required

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and/or Franchise Owner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Characteristic and Ability Requirements

Ability to read blueprints, schematics, field drawings and plans
A solid understanding of all construction trades and construction techniques
Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and time lines
Demonstrated success in project delivery and execution of project management methods
Strong management, delegation, planning and leadership skills
Highly effective negotiation, diplomatic and conflict resolutions skills
Excellent facilitation of meetings, feedback sessions and briefings in order to create consensus among stakeholders
Flexibility to adjust to shifting priorities and deadlines
Demonstrated ability to exercise necessary cost control measures.
Effectiveness in the areas of construction safety and productivity
Effective communication skills both written and verbal
Ability to engage clients and deliver excellent service
Thorough decision making skills
Highly organized, strong attention to detail and ability to multi-task
Demonstrated sound work ethics
Proven ability to build and maintain strong working relationships
Flexible, adaptable and able to work effectively in a variety of settings
Operates with honesty and integrity with a genuine desire to make valuable contributions to the team
Team player that fosters team-based learning
Works well independently and in a team environment

Educational Requirements

Education Required: High School Diploma

Other Education/Certification/Training preferred:

Completion of a Construction, Building Technology Diploma or Engineering Degree
Technical Diploma Professional Engineer, C.E.T., Gold Seal Constructor or PMP
IICRC Certifications are considered an asset

Work Experience Requirements

Work experience required: Minimum three (3) years of work experience in insurance restoration and/or construction estimating/project management.

Job related experience required: n/a

Technical Requirements

Equipment: Office Equipment (copiers, scanners, printers, faxes, etc.)

Software: Strong working knowledge of Microsoft computer software (e.g. Excel, Word, etc.), email, Xactimate, Xactanalysis

Other: n/a

Competencies

Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.
Adaptability – treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.
Builds Trust and Respect – treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.
Customer Focus – effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.
Manages Work – manages one’s time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.
Problem Solving – develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.
Quality Standards – sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.
Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.
Teamwork – contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.

Physical Requirements

This position requires a low level of physical exertion. Moderate intensity of sensory effort is required.

Working Conditions

There is a low risk of exposure to adverse working conditions.

The majority of time will be split between site and office environments. The position can occasionally expect to handle tools and heavy equipment. Working outside of normal hours might be occasionally required to deal with emergencies and/or work on-call shifts.

Compensation: $65,000.00 - $75,000.00 per year

By joining ServiceMaster Restore, you'll be part of an industry leading company that has been in Canada for more than 65 years with locations from coast to coast. Our talented network of employees share in a vision of restoring peace of mind and our culture is one of diversity, where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

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