Key Responsibilities:
- Customer Service: Professionally represent Paul Davis Restoration as the first point of contact through phone calls, emails, walk-ins, and social media interactions, ensuring exceptional service is provided to our valued customers and clients.
- New Loss Intake: Accurately intake new losses, create comprehensive job files, and efficiently assign the necessary participants to ensure prompt and extraordinary service delivery.
- Customer Feedback: Collaborate in overseeing customer feedback surveys, online reviews, and social media platforms, effectively tracking feedback and ensuring timely closure of customer concerns.
Requirements and Qualifications:
- Highschool Diploma and/or equivalent.
- Minimum of 2 years of experience in a customer service role.
- Associates degree (2-year) preferred but not required.
- Uphold the Paul Davis Core values, vision, and mission statements.
- Professional, courteous, empathetic, and exceptional communication skills in phone, email, and in-person interactions with customers.
- Willingness to participate in the after-hours rotation for job intake and dispatching.
- Excellent written and verbal communication skills, with a minimum typing speed of 50+ words per minute.
- Proficiency in basic computer skills and Microsoft Office Suite (Word, Excel, Outlook, Teams).
- Strong ability to work productively, stay organized, and remain professional under pressure.
- Resourceful, adaptable, detail-oriented, and able to anticipate needs.
- Openness to receiving training, coaching, and regular feedback.
- Hours: 8:30-5pm Monday through Friday
- Other duties as required
Benefits:
- PTO – Paid Time off
- Seven company paid holidays
- Medical, dental, vision benefits
- 401K with employer contribution
- Company recognition
- Paid Professional and Industry certifications and training
- Fun, family-focused culture
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Paul Davis Restoration of Portland / Vancouver
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
Company Website: pauldavis.com
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