Membership Service Lead Ypsilanti

Membership Service Lead

Full Time • Ypsilanti

Reports to:

  • General Manager
 

Requirements: 

  • Fluent in English
  • Proficient reading and writing skills
  • Excellent Customer Service Skills
  • Commitment to Building Community
  • Experience in Outreach Efforts
  • Experience in Lead Generation
  • Experience in Fitness Sales
 

Special Skills: 

  • Energy & Enthusiasm
  • A Passion for Fitness
  • Ability to work with a sense of urgency
  • Ability to work flexible hours, as necessary during closeouts or end of month
  • A "roll up the sleeves" mentality
  • Proven track record of achieving and/or exceeding sales goals

Responsibilities: 

  • You will assist the General Manager and Membership Services team to attain daily, monthly and annual membership goals.
  • You will master the membership play and new member tour to create the urgency to join.
  • You will model excellence and commitment the Crunch No Judgment culture while delivering world class customer service that provides a friendly and enthusiastic environment where each guest is greeted and acknowledged with "hello" and "goodbye."
  • Provides the time to coach, train and develop each front desk staff member's sales and customer service skills through practice and training.
  • Maintains oversight for the front desk department (Front Desk Personnel and Maintenance) and communicates regularly with department heads regarding the performance of the membership department.
 

Meetings: 

  • Monthly or Weekly Department Meetings Employee Training Meetings
Compensation: $35,000.00 - $60,000.00 per year




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Perks & Benefits

Crunch offers comprehensive benefits for eligible employees.

Free Membership
Employee Discount
Paid Time Off
Health Benefits for Full-Time Employees