Customer Service Representative - State Farm Agent Team Member
Full Time • North Charleston, SC
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Mike Stuckey - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance risks and options.
- Have a "service plus one" mindset to uncover and offer additional products to customers.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS:
- Dedicated to customer service
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members
- Proactive in problem-solving
- A desire and initiative for personal growth.
BENEFITS:
- Hourly pay plus commission/bonus
- Growth potential/Opportunity for advancement within my office
- Learning to market Property, Casualty, Life, and Health insurance products.
- Paid time off (vacation and personal/sick days)
- Teledoc Health services with no co-pay
- Company paid employee Life Insurance
- Traditional and Roth 401(k) with company match available after 12 months
- Valuable career-building experience
Compensación: $40,000.00 - $80,000.00 per year
Do you want to work with someone who will help you achieve YOUR goals?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Health Insurance, y Renters Insurance.
- Our office is located in North Charleston.
- Our office is open M-F 9a-5p.
- I have been a State Farm agent since 2018.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
- We currently have 6 team members at our agency.
- We have 50 years of combined insurance experience in our office.
- Our agency has received awards including: Chairman's Circle, Ambassador Travel, y Legion of Honor
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none