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Account Representative - State Farm Agent Team Member Portland, OR

Account Representative - State Farm Agent Team Member

Full Time • Portland, OR
Benefits:
  • Company parties
  • Competitive salary
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Profit sharing


SUMMARY:
As an Account Representative at Elena Pleshakov Insurance and Financial Services Agency, you’ll be the trusted, friendly point of contact for our multilingual, community-focused agency. We proudly serve a diverse client base, with many clients who speak Russian, Ukrainian, and English — including immigrants from Slavic countries who rely on us for clear, caring guidance during life’s most important transitions.


In this hybrid role, you will not be the primary contact for sales, but instead will focus on building meaningful relationships within our community and with local partners. 


You’ll meet with customers and partners, explain the full range of State Farm insurance products in simple terms, and provide exceptional customer support. You’ll represent our agency at community events and help ensure every client feels heard, understood, and supported. If you’re a charismatic, bilingual communicator who loves helping people, you’ll feel right at home with our supportive, tight-knit team.


Why You’ll Love Working Here:

  • Warm, loyal customer base — our agency is trusted in the local Slavic community and beyond, so you’ll build connections with people who truly appreciate your help.
  • Multilingual team support —you’ll work alongside a supportive, bilingual team that values clear communication and cultural understanding. 
  • Part office, part field work — enjoy a balance of in-office collaboration and local travel for meetings and community events. 
  • Team culture that celebrates you — regular team dinners, events, and off-site activities help us stay connected and recognize your contributions. 
  • Growth and learning — strengthen your communication, presentation, and customer service skills
         while working with an experienced, caring team. 
  • Trusted State Farm agency — be part of a respected local State Farm independent contractor agent office with the backing of a well-known brand.

ESSENTIAL FUNCTIONS:

  • Conduct in-person and virtual meetings with customers and partners. 
  • Handle customer support needs including calls, documents, and follow-up.
  • Communicate effectively with the office team to ensure smooth customer experiences.
  • Represent the agency at community events and meetings. 
  • Maintain accurate records and ensure compliance with all insurance regulations.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bilingual fluency in English and Russian (required). 
  • Valid Property and Casualty Insurance License in Oregon (required) to ensure compliance when explaining products. 
  • Comfortable building relationships and representing the agency in the community.
  • Charisma, sociability, and genuine enthusiasm for helping people. 
  • Confident communicator with strong presentation skills; able to explain complex topics simply.
  • Highly organized, detail-oriented, and adaptable to different outreach settings. 
  • Basic proficiency with office software; CRM experience is a plus. 
  • Must have a valid driver’s license, reliable vehicle, and be comfortable with local travel.

SUPERVISORY RESPONSIBILITIES:
This position does not have direct reports.


WORK ENVIRONMENT:
Work is performed partly in a professional office setting and partly off-site in the Portland/Vancouver area. The role includes moderate noise levels and regular use of computers and phones.


PHYSICAL DEMANDS:

  • Frequently required to sit, stand, and use a computer. 
  • Must be able to drive locally to client meetings and community events. 
  • Occasionally required to lift up to 15 lbs.

ANTICIPATED SCHEDULE:
Full-time, 40 hours per week. Typical schedule is Monday through Friday, 8:30 AM – 5:30 PM. Some evening or weekend work may be required for community events or client meetings.


TRAVEL:
Up to 30% local travel within the Portland/Vancouver area for meetings and events.


EDUCATION & EXPERIENCE:

  • Valid Property and Casualty Insurance License in Oregon (required). 
  • Previous experience in a client-facing service or support role preferred. 
  • Bilingual fluency in English and Russian required.

UNION ELIGIBILITY:
This position is not represented by a union.


CONTRACTOR:
This is a W-2 employee position; not classified as a contractor.


ADDITIONAL REQUIRED QUALIFICATIONS:

  • Valid driver’s license and access to a reliable vehicle. 
  • U.S. work authorization required. 
  • Successful completion of a background check required upon offer.

DISCLAIMER:
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. 


By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. If you choose to pursue an agency opportunity in the future, you must still go through State Farm’s regular agent selection process. 


State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.


EQUAL OPPORTUNITY EMPLOYER:
Elena Pleshakov Insurance and Financial Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


OTHER DUTIES:
This job description is not designed to cover or contain a comprehensive listing of duties, activities, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Compensation: $45,000.00 - $75,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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