Customer Service Representative - State Farm Agent Team Member
Full Time • Epsom, NH
Responsive recruiter
Benefits:
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Paid time off
- Training & development
Join Our Team as a Customer Service Representative at Mariah McClay State Farm!
Are you passionate about providing exceptional customer service and building meaningful relationships? Do you thrive in a collaborative environment where your contributions make a real difference? If so, we invite you to become a part of our dedicated team at Mariah McClay State Farm Agency, where we help our clients navigate the complexities of insurance and financial products.
About Us: At Mariah McClay State Farm Agency, we believe in the power of community and the importance of protecting what matters most to our clients. Our mission is to provide personalized service that empowers our customers to make informed decisions about their insurance needs. As a Customer Service Representative, you will be at the forefront of this mission, ensuring our clients feel valued and supported every step of the way.
What You’ll Do: As a Customer Service Representative, you will play a vital role in establishing and nurturing customer relationships. Your responsibilities will include:
- Answering phone calls and providing assistance as needed.
- Performing clerical tasks, such as bank deposits and post office runs.
- Fostering customer retention and contributing to the growth of our book of business.
- Building strong customer relationships and following up on requests to ensure satisfaction.
- Delivering prompt, accurate, and friendly service, addressing inquiries related to insurance availability, eligibility, coverages, policy changes, claims, and billing.
- Utilizing a customer-focused, needs-based review process to educate clients on the insurance options and products that best fit their needs, while identifying opportunities for upselling.
- Communicating effectively to meet customer needs while promoting the growth of our business.
What We’re Looking For: We seek individuals who are dedicated to delivering exceptional customer service and enjoy working in a team-oriented atmosphere. Key qualifications include:
- A strong commitment to customer service and satisfaction.
- Preferred experience in sales (outside sales, inside sales representative, retail sales associate, or telemarketing) but not required.
- Willingness to obtain a Property and Casualty License.
- Ability to achieve mutually agreed-upon monthly marketing goals.
- An interest in marketing products and services based on customer needs.
What We Offer:
- Competitive hourly pay with bonuses based on performance.
- Paid time off, including vacation and personal/sick days.
- Health insurance benefits to support your well-being.
- Opportunities for growth and advancement within our agency.
Why Join Us? At Mariah McClay State Farm Agency, you’ll not only have the chance to develop your skills and grow your career, but you’ll also be part of a supportive team that values your contributions. If you’re ready to take your career to the next level and make a positive impact in the lives of our clients, we’d love to hear from you!
How to Apply: Interested candidates are encouraged to submit their resume and a brief cover letter outlining their relevant experience to Mariah@MariahMcClay.com or apply through the application link.
Compensation: $24.00 per hour
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Epsom, NH and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none