Receptionist - Community Services
Georgetown
Receptionist - Community Services
Full Time • Georgetown
Who We Serve:
Opportunities serves thousands of people annually in Williamson & Burnet Counties. Working cooperatively with other agencies, we are an advocate for those who might not otherwise have a voice in the community. We are dedicated to providing services to help those in need achieve a better, more productive life.
Our Mission:
To empower children, families, and seniors to achieve and maintain independence by partnering with area organizations to provide education, nutrition, and community support.
Our Vision:
A healthy, educated community in which all people live independently and with dignity.
Position Summary:
The Receptionist handles administrative and basic coordination tasks for the Community Service Programs. The role reports to the Program Director and works under moderate supervision, with limited opportunity for independent judgment, discretion, and initiative.
Essential Job Duties:
- The first point is to ensure client needs are addressed via phone, walk-in, email, mail, fax, and online.
- Co-manage Outlook email inboxes to Community Services programs.
- Deliver program requirements and information to clients, answer frequently asked questions regarding the program process, and provide referrals with kindness, grace, and understanding.
- Ensure client applications are prepared, tracked, and reviewed for missing documents, clients are alerted of their application status as needed.
- The position must obtain the knowledge to complete an application and gain internal knowledge of how an application moves from intake to processed for each line of service through OTJ training.
- Accuracy is Essential
- Provide general office and clerical support to the program team members and Central Office staff
- Support Community Services Program Director as needed.
- The position must obtain an understanding of the rules, regulations, and program requirements of the CEAP and CSBG programs.
- The position must obtain general knowledge of all services provided by the agency (OWBC) and maintain immediate access to how to provide referrals.
- Attend One-on-one meetings with the Program Director
- All employees are expected to adhere to OWBC ethics expectations.
- Must be able to cooperate and work effectively with others.
- Must be diplomatic, honest, and fair.
- Regular and punctual attendance is an essential function of the position.
- Perform other duties as assigned or as they become apparent.
- The position is not remote or hybrid work eligible.
Knowledge, Skills, and Abilities:
- Ability to work in an office environment five (5) days a week.
- Ability to operate various Microsoft 365 software, outlook, spreadsheets, Adobe Acrobat, TEAMS, and database programs.
- Ability to work effectively with others.
- Ability to provide excellent customer service to internal and external customers.
- Ability to evaluate, analyze, and problem-solve within the confines of the program and requirements.
- Ability to be flexible with job tasks when change is necessary to meet the demands of the day.
- Ability to organize, prioritize, and utilize effective time management techniques.
- Ability to ensure compliance with regulatory agency requirements and policies.
- Ability to always respect confidentiality.
- Ability to carry out multiple tasks and meet deadlines.
- Ability to follow instructions furnished in verbal or written format.
- Ability to be detail-oriented.
Minimum Qualifications:
Education and Training:
- High School diploma or GED.
Experience:
- Must have customer service experience with face to face, written and verbal communication.
- Prefer one (1) year experience working in an office environment with a team and working independently.
- Prefer one (1) year of social services or related experience.
- Required knowledge of Microsoft Office 365, Outlook, SharePoint; prefer one (1) year of Adobe experience.
- Preferred Bilingual in English/Spanish
Working Conditions:
- Working in a fast-paced environment with priorities and plans that may change rapidly.
Why work for us?
- 15 Paid Holidays
- Paid Time Off
- Paid Education (Upon Approval)
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 403(b) plus employer match
- Employee Assistance Program
- Chipper-Assistance in Student Loan Forgiveness and Lower Payments
Mental / Physical Tasks (F= Frequent, O=Occasional, R=Rarely):
- | F | Standing: planning and leading physical activities, arranging the classroom and play areas; facilitating and leading age-appropriate physical activities; required when making copies, meeting people, moving from work area to work area
- | F | Handling: reports, vehicles, laptops, keys, utensils, outside toys, curtains.
- | F | Hearing/Talking/Listening: to hear classroom door open and close; to hear fire alarm, overhead messages, children in distress; communicate with employees and others, answer the telephone, participate in meetings, give presentations, interact with children.
- | F | Fine Dexterity: helping toddlers with dressing, and undressing, including zippers, buttons, and other fasteners; feeding infants; operating a computer and calculator, to write reports and documentation, mouse, and projector tools; maintaining written or digital records on children; locking and unlocking classroom and building doors for security; providing fine motor skills activities
- | F | Sitting: Sitting on the floor during playtime or learning activities to engage with infants and toddlers at eye level; sitting with a child at the table at mealtimes; performing work at a desk, while reading, writing, in meetings, driving, riding in a vehicle to sites and meetings; to administer first aid and CPR; and during emergencies
- | O | Kneeling/Crouching/Crawling: Sitting on the floor during playtime or learning activities to engage with infants and toddlers at eye level; administering first aid; plug-in equipment, when connecting PC components, plugging in cords, opening lower desk drawers; administering first aid and CPR; and during emergencies
- | F | Walking: from vehicle to site, area to area, to the copier; responding to emergencies quickly to accidents or emergencies
- | F | Bending/Twisting: Interacting with children to get on the floor at their level; changing diapers and assisting with toileting; assisting children with dressing; reaching files, reports, handling paper, reaching drawers; with music and movement activities; administering first aid and CPR; and during emergencies
- | F | Grasping/Holding: arranging and organizing materials and supplies; holding binders, phones, tablets, and work resources; hand over hand; modeling utensils.
- | F | Balancing: Standing, reaching, and driving as associated with physical play activities and sports play; and gross motor skills activities
- | F | Lifting/Carrying: lift and carry infants and toddlers to change diapers; move them from one area to another; to provide comfort to children. Report binders, paper, laptop, and supplies up to 50 pounds
- | F | Vision: to complete face-to-name; to monitor children in and out of the classroom; to drive; to observe children’s behavior, interactions, and activities; active supervision and scan and count during inside and outside play
- | F | Pushing/Pulling: pushing and pulling strollers with children and carts for supplies up to 65 pounds; open/close file/copier drawers, open and close doors, rolltop carriers
- | F | Foot Controls: going up and down step stools as associated with physical play activities and sports play; driving
- | F | Driving: scheduled and unscheduled trips to and from meetings, trainings, and sites
- | F | Reaching: reaching for bottles, clothing, diapers, and supplies; reaching for food during snack time; answering the phone, reaching for files and reports, plugging in a laptop
- | F | Other: required to work outdoors at playtime and designated zoning area; to gather center supplies
We are an Equal Opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Opportunities for Williamson & Burnet Counties (OWBC) was established in 1965 as the area’s official Community Action Agency. Opportunities is a private, non-profit corporation governed by a board of directors comprised of community leaders, elected officials and target area representatives. Throughout its history, Opportunities has administered a wide range of social service and economic opportunity programs.
Serving thousands of people annually, OWBC helps with energy assistance, childcare, nutrition, and education for those in need.
Mission:
To empower children, families, and seniors to achieve and sustain independence by delivering vital services and partnering with local organizations to provide education, nutrition, and community support.
To empower children, families, and seniors to achieve and sustain independence by delivering vital services and partnering with local organizations to provide education, nutrition, and community support.
Vision:
A healthy, educated community in which all people live independently and with dignity.
A healthy, educated community in which all people live independently and with dignity.
BENEFITS WE OFFER:
Physical:
-Medical, Dental and Vision coverage
Financial:
-Employer Matching Retirement Program
-Flexible Spending Accounts
-Employer-Paid Life insurance, Voluntary Life and AD&D Insurance Plans & more
Emotional:
-Employee Assistance Program (24-hour support line for emotional, mental/personal well-being, financial & legal assistance, and webinars and podcasts)
-Wellness Program
Social:
-Paid time off (PTO) - three (3) weeks in your first year
-14 paid holidays per calendar year
Professional:
-Tuition reimbursement for applicable programs
Minimal evening or weekend work required.
OWBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, OWBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. OWBC is an equal opportunity employer.
Physical:
-Medical, Dental and Vision coverage
Financial:
-Employer Matching Retirement Program
-Flexible Spending Accounts
-Employer-Paid Life insurance, Voluntary Life and AD&D Insurance Plans & more
Emotional:
-Employee Assistance Program (24-hour support line for emotional, mental/personal well-being, financial & legal assistance, and webinars and podcasts)
-Wellness Program
Social:
-Paid time off (PTO) - three (3) weeks in your first year
-14 paid holidays per calendar year
Professional:
-Tuition reimbursement for applicable programs
Minimal evening or weekend work required.
OWBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, OWBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. OWBC is an equal opportunity employer.
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