Benefits/Perks

Insurance: Health (Medical and Prescription), Dental, Vision, Voluntary Life, Short-Term and Long-Term Disability, Accident and Critical Illness
Employee Assistance Program (EAP)
Paid Time Off
Paid Holidays
Retirement Plan
Bonus Pay
Paid Training
Growth and Career Advancement Opportunities

Job Summary

Join our team today! We are currently seeking skilled, Appliance Repair Technician - Columbia's who excels in delivering outstanding customer service. Immediate openings are available for experienced technicians specializing in Whirlpool Brand Service. Enjoy the convenience of leaving directly from your home in a company-provided vehicle to your first call.

Responsibilities

Meets with customers in their homes or places of business, providing a personalized and exceptional service experience.
Engage with customers to identify service issues, explain necessary repairs, and provide estimates when required.
Exceed performance metrics to qualify for performance incentives.
Expertly diagnose and repair major appliances, including refrigerators, washers, dryers, stoves (gas/electric), microwave ovens, and dishwashers.
Stay up-to-date with the latest connected technology trends in the home appliance industry and apply this knowledge to your work.
Complete all required training courses to ensure technician competency and actively seek to remain an expert in the repair industry.
Safely operate company vehicles when traveling to customer locations.
Utilize handheld devices to update work orders digitally, contributing to a paperless work environment.
Consistently deliver a superior 5-star customer experience.

Qualifications

Enthusiastic and customer service-oriented attitude.
Knowledge of customer service principles and processes, including assessing customer needs, meeting quality standards, and evaluating customer satisfaction.
Willingness to learn and develop new skills.
Experienced with refrigeration sealed system repair
Must have a valid driver’s license.
Proficient in English (bilingual skills are advantageous).
Ability to lift or maneuver objects weighing up to 50 pounds.
High school diploma or equivalent.
Prior experience in appliance repair, HVAC, electrical, or related fields is preferred.

Compensation: $65,000.00 - $120,000.00 per year

VIA INC. has been serving as a family-owned and operated residential Appliance Repair Company in Crofton, MD since 2005. Over the years, we have solidified our position as a leading service provider, delivering exceptional and convenient customer service across the mid-Atlantic region. With our recent expansions, we are seeking new applicants to join our team. Our devoted team of employees is the cornerstone of our ongoing success. As the Whirlpool Exclusive Service Provider, we receive unmatched support and training to expertly handle their renowned brands, including Whirlpool, Amana, KitchenAid, Maytag, Roper, Estate, Gladiator, and JennAir.

Refrigerators, microwaves, stoves, dishwashers, washers, and dryers are often overlooked essentials that greatly enhance our daily lives. They provide convenience and ease, but when issues arise, people require a dependable appliance partner they can rely on. That's where we come in! Our commitment goes beyond fixing appliances; it's about assisting our neighbors and communities. We strive to ensure that those around us can enjoy the well-deserved conveniences they deserve.

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location.

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Why Should you Consider a Career in Appliance Repair?

High Demand

Amid the general collapse of the service economy during the pandemic — appliance repair technicians are seeing explosive demand for their services as families adjust to living at home 24/7, sometimes with adult children, elderly parents or in-laws expanding households and putting more wear and tear on refrigerators and dishwashers. (Source: washingtonpost.com)

Job Security

Appliance repair is a great career choice because even with constantly advancing appliance technology, repair careers won’t be sent overseas or replaced by robots. People’s daily lives will always rely on appliances, and repairmen will always be needed to step in and get them back online. (Source: nhaparts.com)

Upward Mobility

Given how rapidly home appliances’ tech evolves, you’ll be continuously learning how to solve new problems for customers. Additionally, as you become acclimated to these changes, you can market your unique skills and boost your earnings. (Source: appliancerepairstartup.com)

Competitive Compensation

Being an appliance repair tech just so happens to pay pretty well also, more than enough to support a family and enjoy a comfortable lifestyle. (Source: nhaparts.com)