Customer Service Representative - State Farm Agent Team Member
Full Time • Dacula, GA
Responsive recruiter
Benefits:
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
ROLE DESCRIPTION:
As a Service Account Manager at Johanna Velazquez Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES INCLUDED BUT NOT LIMITED TO:
Client Support:
Provide ongoing support to existing customers by addressing their questions and concerns regarding their insurance policies.
Assist customers with policy changes, updates, and renewals.
Claims Assistance:
Guide clients through the claims process, ensuring they understand the steps and requirements.
Policy Management:
Review and analyze customers' current insurance policies to ensure they meet their needs and circumstances.
Assist customers in making informed decisions about modifying or updating their coverage.
Customer Relationship Management:
Maintain strong relationships with customers through regular communication and follow-ups.
Conduct or set appointment periodically to reviews of customers’ insurance needs to ensure their coverage remains adequate over time.
Documentation and Record-Keeping:
Maintain accurate and up-to-date records of customers interactions, policy details, and service activities.
Ensure all documentation complies with company policies and industry regulations.
Problem Resolution:
Address and resolve any issues or complaints customers may have regarding their insurance policies or services.
Work collaboratively with other departments to find solutions to complex client problems.
Client Support:
Provide ongoing support to existing customers by addressing their questions and concerns regarding their insurance policies.
Assist customers with policy changes, updates, and renewals.
Claims Assistance:
Guide clients through the claims process, ensuring they understand the steps and requirements.
Policy Management:
Review and analyze customers' current insurance policies to ensure they meet their needs and circumstances.
Assist customers in making informed decisions about modifying or updating their coverage.
Customer Relationship Management:
Maintain strong relationships with customers through regular communication and follow-ups.
Conduct or set appointment periodically to reviews of customers’ insurance needs to ensure their coverage remains adequate over time.
Documentation and Record-Keeping:
Maintain accurate and up-to-date records of customers interactions, policy details, and service activities.
Ensure all documentation complies with company policies and industry regulations.
Problem Resolution:
Address and resolve any issues or complaints customers may have regarding their insurance policies or services.
Work collaboratively with other departments to find solutions to complex client problems.
QUALIFICATIONS:
- Dedicated to customer service
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members
- Proactive in problem-solving
BENEFITS:
- Hourly pay plus commission/bonus
- Growth potential/Opportunity for advancement within my office
- Paid time off (vacation and personal/sick days)
- Valuable career-building experience
Compensation: $17.00 - $22.00 per hour
Are You Driven & Ambitious?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. If you want to work in an environment that is fun, challenging, and rewarding, then Kermit Walker - State Farm Agent may be the right fit for you! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in Dacula, Georgia.
- Our office is open 9:00-5:30 M-F.
- I am a proud graduate of The University of Georgia.
- Additional languages spoken: Spanish
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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