Account Manager - State Farm Agent Team Member
West Palm Beach - FL - 33405
Account Manager - State Farm Agent Team Member
Full Time • West Palm Beach - FL - 33405
Responsive recruiter
Benefits:
- Bonus based on performance
- Competitive salary
- Paid time off
- Health insurance
- Training & development
- Relocation bonus
Position Overview
Vivian M. Suarez State Farm Agency is seeking an experienced, bilingual insurance professional to join our team as a Senior Account Manager – Customer Care & Retention.
This position focuses on providing exceptional customer service, retaining existing policyholders, managing complex insurance servicing needs, and identifying opportunities to expand customer relationships through additional insurance products.
We are seeking someone who can independently manage customer concerns, proactively prevent cancellations, and take ownership of customer relationships.
This is primarily a customer care and retention position, not a new-business sales role.
Key Responsibilities
- Manage incoming customer calls, emails, and service requests.
- Proactively address premium increases, renewals, and potential cancellations.
- Implement retention strategies to protect and grow our existing book of business.
- Independently handle endorsements, rewrites, reinstatements, billing issues, and underwriting requests.
- Manage Citizens policies, including Clearinghouse submissions, documentation, and underwriting follow-ups.
- Conduct insurance reviews to identify coverage gaps and multiline opportunities.
- Cross-sell Auto, Home, Life, Health, and other insurance products as licensing permits.
- Maintain accurate documentation and follow-up within State Farm systems.
- Resolve escalated customer concerns professionally and efficiently.
- Collaborate with the agency team to ensure outstanding customer service.
Qualifications
Required:
Active Florida 2-20 Property & Casualty license.
Required:
Active Florida 2-20 Property & Casualty license.
- Fluent English and Spanish.
- Minimum 3 years of insurance agency customer service experience.
- Demonstrated experience handling policy changes, billing, renewals, cancellations, and customer retention.
- Full-time, in-office availability in West Palm Beach.
Strongly preferred:
- Previous State Farm agency experience.
- Florida 2-15 Life & Health license.
- Citizens Property Insurance and Clearinghouse experience.
- Experience with multiline account reviews and cross-selling.
Compensation & Benefits
- $55,000–$70,000 annual salary.
- Performance-based bonuses.
- Paid time off.
- Training and professional development.
- Opportunities for advancement.
Compensation: $55,000.00 - $70,000.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- Our office is located in West Palm Beach.
- I have been a State Farm agent since 2008.
- I am a proud graduate of University of Miami.
- Additional languages spoken: Spanish
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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