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Customer Service Representative - State Farm Agent Team Member Allendale, MI

Future Opening: Customer Service Representative - State Farm Agent Team Member

Full Time • Allendale, MI
***THIS POSITION REQUIRES APPLICANTS TO BE BILINGUAL IN SPANISH & ENGLISH***

Our agency is growing with the Spanish speaking population in West Michigan, and we're looking for help to take care of our customers that need assistance in their native language. Customer service is extremely important to our agency, and we strive to help our customers in the language they're most comfortable with. Insurance is complicated enough already!

ROLE DESCRIPTION: 
As a Customer Service Specialist with Mike Kelley - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.  

RESPONSIBILITIES: 
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. 
QUALIFICATIONS:
  • Bilingual in Spanish and English
  • Dedicated to customer service
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Proactive in problem-solving
BENEFITS:
  • Salary pay with potential for commissions and bonuses
  • Growth potential/Opportunity for advancement within my office
  • Paid time off (vacation and personal/sick days)
  • Health stipend
  • Retirement plan with company match
  • Life insurance benefit included
  • Valuable career-building experience
Compensation: $30,000.00 - $55,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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