Company Overview

NerdsToGo is a rapidly growing technology-based service company with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers, demystifying technology and making it accessible for all.

Job Summary

We are seeking a Computer Repair/Customer Service Associate to join our team. This role will focus on providing high-quality customer service and technical support to our residential and small business customers. The Associate will have the ability to work independently and be capable of managing a variety of technical tasks and responsibilities.

Responsibilities

Consult with customers in-store, over the phone, and on-site at their business or residence to provide advanced solutions that best fit their needs
Maintain a positive, empathetic, and professional attitude toward customers at all times
Perform PC hardware and software troubleshooting, repair, and maintenance
Assist with Microsoft 365 administration, including user management, basic security settings, and application configuration
Execute data recovery and loss prevention tasks
Upgrade and install software, ensuring compatibility and optimal performance
Perform network installation and maintenance (wired, wireless, LAN, WAN)
Manage virus protection and Spyware/Adware removal
Enhance security solutions for home and small business technology
Deliver one-on-one training for customers on various technology topics
Collaborate with Senior Technicians, seeking guidance and support when needed

Qualifications

Associate's degree in a technology-related field, or equivalent experience
Minimum of 2 years of experience providing technical support
Knowledge of PC troubleshooting and repair
Strong communication and customer service skills
Familiarity with Windows OS and experience with Mac and Apple products
Knowledge of Office suite (Word, Excel, PowerPoint, and Outlook)
Valid driver's license and clean driving record

Preferred

Proficiency with routers, firewalls, TCP/IP, WAPs, Wireless, and other networking devices
A+, Network+, or other relevant certifications

Benefits/Perks

Opportunity to join an incredible company that values people and results
Make a significant contribution to our history-making journey
Be a part of a supportive and caring team that prioritizes learning and growth
Competitive benefits, including health insurance, vacation, paid holidays, and commission opportunity
Enjoy the variety and challenges that come with working in a dynamic and rapidly evolving field

Compensation: $20.00 - $25.00 per hour

IT SERVICE PROFESSIONALS

NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional “Nerds” can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between.

JOIN OUR TEAM AT NERDSTOGO

At NerdsToGo, our technicians don’t just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you’ve come to the right place.

NOW HIRING!

We’re growing fast, so we’re looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets "speak to" you, or if you’re looking to expand your talents and start helping others with their IT problems, NerdsToGo may be the right fit for you.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.

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The NerdsToGo Motto

Attitude

If you’d like to learn more about potential franchise options, available territories, and investment information, contact us today.

Listen

We don’t let your words go in one ear and out the other. Instead, we proactively listen to your concerns and create solutions that put your mind at ease. It’s that simple.

Excellence

We don’t accept mediocrity. We’re always trying to push the envelope and striving to serve our customers better. That's the NerdToGo way.

Integrity

We pride ourselves on living up to the highest standards of ethics, morals, and integrity.

Passion

Passion is what drives us. We love what we do and we love why we do it. No matter the project, we finish it with the greatest sense of passion.

Computer Repair Customer Service Associate