Clinical Manager
Full Time • Green Bay
Benefits:
- 401(k)
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
- Vision insurance
- Wellness resources
Reports To: Dental Director
Classification: Full-Time, Exempt
Compensation/Benefits: $60,000–$80,000 based on experience
Location: Oral Health Partnership (OHP), Green Bay, WI
Position Summary:
The Clinical Manager ensures optimal clinical operations and high-quality patient care within Oral Health Partnership’s dental clinics. This leadership role oversees compliance with HIPAA, OSHA, and safety standards, supervises, trains and develops dental assistants, and coordinates patient experience, scheduling, and operational workflows. The Clinical Manager partners closely with the Dental Director to implement clinical policy, respond to issues, and uphold OHP’s mission in every aspect of care delivery.
Core Competencies:
- Clinical Operations
- Leadership & Team Building
- Communication & Collaboration
- Problem-Solving
- Patient-Centered Service
- Regulatory Compliance
- Cultural Competency
- Technology Proficiency
Key Responsibilities:
Clinic Operations & Patient Experience
- Address and document patient concerns using the Fact-Finding Form.
- Analyze and act on patient feedback and satisfaction surveys.
- Lead initiatives for continuous improvement in the patient experience.
- Collaborate with Operations Coordinator to maintain clinical supplies.
- Review and adjust monthly staffing calendars in partnership with the admin team.
- Collaborate with leadership on clinical budget planning and resource allocation.
- Success in this area will be measured by patient satisfaction scores.
Team Leadership & Development
- Supervise and support dental assistants and lead assistants.
- Provide one-on-one coaching, quarterly check-ins, and group meetings.
- Develop and maintain onboarding and cross-training programs.
- Manage Youth Apprenticeship program and student shadows.
- Conduct performance evaluations and establish development plans, providing clear expectations and holding all team members accountable for their clinical roles and responsibilities.
- Address team concerns, mentor teammates, and support a culture of recognition.
- Success in this area will be measured by staff retention and engagement scoring.
Compliance, Safety & Quality
- Serve as OHP’s designated HIPAA and OSHA compliance officer.
- Train all staff in compliance-related matters and maintain documentation.
- Monitor clinic safety and enforce corrective actions where needed.
- Coordinate and document CPR and infection control training.
- Partner with the Dental Director to align quality-of-care policies and standards.
- Respond to clinical incidents and ensure appropriate reporting and follow-up.
- Success in this area will be measured by compliance audit scores.
Strategic & Operational Support
- Act as liaison between clinical and administrative leaders to balance efficiency, quality, and fiscal responsibility.
- Provide insight into operational decisions and pause/escalate when compliance is at risk.
- Register providers in Forward Health and manage compliance documentation for HRSA grants.
Scheduling & Timekeeping
- Approve dental assistant timecards and manage PTO requests.
- Ensure advance publication of monthly staffing calendars (at least one month out).
- Fill in as Dental Assistant when needed, including limited hospital support.
Qualifications:
- Bachelor’s Degree in a related field or equivalent relevant experience.
- Minimum 1 year of leadership experience in a multi-site clinical or dental setting.
- Certified Dental Assistant (CDA) preferred.
- Proficient in Microsoft Office and dental management software, including Dentrix.
- English fluency required; bilingual Spanish or Hmong strongly preferred.
- Ability to move throughout clinics, lift equipment, and work in a fast-paced environment.
Compensation: $60,000.00 - $80,000.00 per year
Where we started:
In 2005, an alarming number of children were arriving in Green Bay area emergency rooms with dental pain and infections. A dedicated group of community volunteers with the Green Bay Rotary decided to do something about it and created an initiative in 2005 called Healthy Teeth, Healthy Kids, a mobile, in-school dental clinic. From this program, the Oral Health Partnership was created. In 2007, we became a 501(c)3 and opened our first clinic at the Howe Community Resource Center.
In addition to our School-Based and clinic services, in 2010 through a partnership with St. Vincent Hospital, we added hospital services. This allows us to provide dental treatment under general anesthesia for young children, highly anxious patients, and children and youth with special healthcare needs.
Where we are:
Today we are so excited to be giving children the care and tools they need to smile! We spearhead a true community effort with partnerships with multiple organizations and 7 school districts with over 40 schools to treat children with untreated dental needs throughout the county. Each year, our clinics and School-Based Programs perform over 100,000 procedures, serving over 10,000 children, with over 4,000 being seen in school. Through countless outreach efforts to daycares and other community organizations, we are continuing our efforts to reach all the children in Brown County that can benefit from our services. But we still have more work to do.
Where we’re going:
We will continue to grow and evolve until every child in Brown County has access to quality dental care. This includes expanding our clinics, visiting schools all over the county, and outreach to where we can treat our community's children. Every child deserves a healthy smile, and we are committed to making sure they can get one!
Mission
OHP exists to change the lives of our communities’ children through access to excellent oral health services and education.
Vision
OHP will be the provider of choice for underserved children to eliminate preventable oral disease and create a foundation of life-long oral health.
Values
These values will guide our decisions, actions, and words across all relationships, internal and external:
These values will guide our decisions, actions, and words across all relationships, internal and external:
- Teamwork
- Clear Communication
- Continuous Quality Improvement
- Integrity
- Respect
- Patient (Child) Centered Excellence
- Community Focus
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