Benefits:

401(k) matching
Dental insurance
Employee discounts
Health insurance
Paid time off

Benefits/Perks

Competitive Compensation
Paid Time Off
Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Monitor social media and online presence.
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively

Compensation: $25.00 per hour

THE VALUES WE STAND FOR

Not only do we put our customers and their needs first, but we also strive for continuous improvement to ensure our certified technicians are up to any task.

As a leading auto body shop in New York, we are committed to our workers and our customers, creating a positive work environment and a place where our customers can feel safe and taken care of.

OUR MISSION

To remain the leading auto body shop in NYC through stellar collision repair, customer service, and a continuous push towards innovation in the collision repair industry. At Tedesco Auto Body, our customers always come first, and our mission is to ensure that they are happy and satisfied with our level of service and collision repair quality.

BUILD A THRIVING CAREER

As a leading auto body shop in NYC, Tedesco Auto Body is always looking for talented, aspiring professionals to join the team. We want you to build a thriving, successful career under the Tedesco brand, and we want to support you on your journey every step of the way.

At Tedesco Auto Body, we put our customers and our employees first, and we offer many benefits and perks to ensure employee satisfaction, advancement, and long-term happiness.

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Here’s what you can expect to get when you join our NYC collision center:

Holidays

Vacation

Healthcare

Retirement

Vision & Dental

Uniforms & Boots

Training

Tool Financing