Contents Restoration Operation Manager
Full Time • Highpoint
Benefits:
- Competitive salary
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Training & development
COMPANY OVERVIEW
Blue Kangaroo PACKOUTZ is the trusted name for comprehensive contents, furniture, art, and document restoration services. We offer solutions to help homeowners, property owners, businesses, and institutions restore what they value most. Blue Kangaroo PACKOUTZ provides a variety of contents restoration services that are designed to save you time, money, and headaches. When it comes to restoring what you value most, Blue Kangaroo PACKOUTZ is there to go the extra mile for you. Thinking outside the box starts with caring about what is inside the box.
BENEFITS/PERKS
- Career Advancement Opportunities
- Paid Training
- Flexible Scheduling
- Active Work Environment
JOB SUMMARY
As an Operations Manager at Blue Kangroo Packoutz of Greensboro and Winston Salem, you will be responsible for managing the restoration and inventory of contents damaged by water, fire, or other disasters. You will oversee the contents operations for the company, including managing Packouts/PackBacks, managing the technician crews and ensuring that items are properly documented, cleaned, restored, and returned to clients in excellent condition. Your attention to detail, organizational skills, and dedication to customer satisfaction will be essential in this role.
SKILLS & CHARACTERISTICS
- Leadership capability, ability to lead a team and develop employees.
- Strong work ethic and ability to coach and train direct reports.
- Ability to assess the situation to properly set up equipment and tools according to industry standards.
- Emotional intelligence. Able to work well with customers, insurance adjusters, and build positive relationships while being firm and fair. Make understanding the customer’s needs a priority while demonstrating empathy to the customer’s situation.
- Understanding of local insurance carriers and policies, in order to assist customer inquiries.
- Demonstrated ability to respond and follow up on new job leads
KEY RESPONSIBILITIES
- Inventory Management: Maintain accurate records of damaged contents, including photographs, descriptions, and condition assessments.
- Contents Assessment: Evaluate the extent of damage to contents and determine the feasibility of restoration.
- Restoration Planning: Develop and implement a comprehensive plan for the restoration of damaged contents, including coordinating with restoration technicians and subcontractors.
- Cleaning and Restoration: Oversee the cleaning and restoration of contents using industry best practices and equipment.
- Quality Control: Ensure that restored contents meet quality standards and client expectations.
- Documentation: Maintain detailed documentation of all restoration processes, including work orders, invoices, and progress reports.
- Client Communication: Communicate with clients regarding the status of their contents, answer questions, and address concerns in a professional and empathetic manner.
- Team Collaboration: Collaborate with other members of the restoration team to ensure a seamless and efficient restoration process.
- Safety: Maintain a safe and clean work environment, adhering to safety protocols and regulations.
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Training: Keep up-to-date with industry trends, equipment, and techniques related to contents restoration.
QUALIFICATIONS
- Previous experience in Contents Management, Restoration, Insurance or a related field preferred.
- Knowledge of restoration equipment, techniques, and safety procedures is a plus.
- Knowlege of Contents Inventory System (iCat) and Estimate Software (Xactimate) is preferred.
- Must be able to identify Product (consumables), usage, and disposal requirements with training.
- Eligible to operate a motor vehicle per Blue Kangaroo Packoutz’s vehicle policy and reliable transportation.
- Possess a sense of urgency, professional demeanor, positive attitude, and strong work ethic
- Ability to multitask in a fast-paced environment.
- Comprehensive understanding of Customer Service principles and practices.
- Physical Requirements: Access and mobility in tight spaces and Ability to lift and carry objects up to 50 pounds.
- Strong organizational and record-keeping skills. Excellent communication and leader skills.
- Detail-oriented with a commitment to quality.
- Ability to work independently and as part of a team.
- Fluent in English is required and Knowledge of Spanish is a plus.
Compensación: $70,000.00 per year
What We Do
Blue Kangaroo PACKOUTZ is a comprehensive contents cleaning and restoration company. We’re focused on utilizing industry best practices for the handling of personal and business assets. Our work is so important because we’re restoring what people value most. Clients seek out Blue Kangaroo PACKOUTZ after fire, water, mold, or other damage—it’s a very sensitive situation they’re facing, so we work hard to make the restoration process seamless and stress-free.
Who We Hire
We look for individuals with skills such as truck driving, warehousing, sewing, woodworking, crafting, cleaning, and other restoration-related activities. We also know that not everyone comes to us with these skills. That’s why we put each specialist—those with or without training—through an in-depth and comprehensive training program. Each Blue Kangaroo PACKOUTZ member learns the entire contents restoration process while honing in on their specific cleaning or restoration skills. It’s all a part of our ongoing support and training experience.
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Career Advancement Opportunities
Paid Training
Flexible Scheduling
Active Work Environment