Customer Service Representative
Full Time • Oklahoma City
Benefits:
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
Location: 501 N Meridian Ave #108 Oklahoma City, OK 73107
Position Type: Full-time
Company Overview:
D3S Service is a dynamic appliance repair company dedicated to providing exceptional products/services and ensuring customer satisfaction. We are currently seeking a passionate and dedicated Customer Service Representative to join our team and help us maintain our high standards of customer support.
Job Summary:
As a Customer Service Representative, you will be the first point of contact for our customers, providing assistance and resolving inquiries promptly and efficiently. You will play a crucial role in maintaining positive customer relationships and ensuring their overall satisfaction with our products/services. The ideal candidate should possess excellent communication skills, empathy, and a strong desire to help others.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about our products/services, pricing, and policies.
- Assist technicians with placing orders, processing returns, and resolving any issues or concerns they may have.
- Troubleshoot technical problems and provide basic technical support to customers.
- Collaborate with other departments, such as parts and office, to ensure seamless customer experiences.
- Maintain customer records and update information in the database.
- Follow up with customers to ensure their concerns have been resolved satisfactorily.
- Identify opportunities for process improvements and contribute to enhancing overall customer satisfaction.
- Adhere to company policies and procedures at all times.
Qualifications:
- High school diploma or equivalent.
- Previous customer service experience preferred.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to remain calm and courteous under pressure.
- Problem-solving skills and the ability to think quickly on your feet.
- Proficiency in using customer service software.
- Ability to work in a fast-paced environment and multitask effectively.
Benefits:
- Competitive salary
- Health Insurance
- Dental Insurance
- Paid time off
Compensation: $30,000.00 per year
As an appliance repair technician, you’ll work with anything from dishwashers to microwaves to dryers. In other words, you’ll need to be fairly knowledgeable about large appliances, portable appliances, mechanical work, as well as electrical work.
You’ll deal with more than just appliances, though, as a repair technician, you’ll have to deal with people, too.
Appliance repair technicians must also have skills in high mechanical aptitude, have impeccable written and verbal communication skills, work adeptly with repair tools, be okay with lifting heavy machinery, and of course, be incredibly skilled in troubleshooting problems.
Are you prepared to start your journey toward becoming an appliance technician?
If so, look through our open positions using the filters above!
This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.
(if you already have a resume on Indeed)
Or apply here.
High Demand
Amid the general collapse of the service economy during the pandemic — appliance repair technicians are seeing explosive demand for their services as families adjust to living at home 24/7, sometimes with adult children, elderly parents or in-laws expanding households and putting more wear and tear on refrigerators and dishwashers. (Source: washingtonpost.com)
Job Security
Appliance repair is a great career choice because even with constantly advancing appliance technology, repair careers won’t be sent overseas or replaced by robots. People’s daily lives will always rely on appliances, and repairmen will always be needed to step in and get them back online. (Source: nhaparts.com)
Upward Mobility
Given how rapidly home appliances’ tech evolves, you’ll be continuously learning how to solve new problems for customers. Additionally, as you become acclimated to these changes, you can market your unique skills and boost your earnings. (Source: appliancerepairstartup.com)
Competitive Compensation
Being an appliance repair tech just so happens to pay pretty well also, more than enough to support a family and enjoy a comfortable lifestyle. (Source: nhaparts.com)