Benefits:

401(k) matching
Bonus based on performance
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
Wellness resources

The Digital Marketing Specialist supports Sport Clips (SCI) email marketing strategies that engage clients across multiple channels (Areas of Focus: Salesforce, Analytics) to ensure their needs are met and to provide timely, attentive, upbeat service. Helping drive the maintenance and service arm of franchisee digital support, the Digital Service Agent directly aides in the evolution and advancement of Sport Clips email marketing objectives and goals. This position is rooted in service, strategic, committed to results, and can provide simple-to-understand guidance to partners outside of the SCI Marketing Dept.

Scope:

The Digital Marketing Specialist is responsible for driving the end-to-end customer service process and maintaining policies to facilitate continuously efficient and improved client support. The primary focus of this role will be to provide customer support to Sport Clips Team Leaders (franchisees) and their use of marketing emails utilizing Salesforce Marketing Cloud for campaigns including acquisition, customer journeys, and relationship growth. Success in the position will entail someone who is a self-starter, hands-on practitioner, experienced in explaining complicated processes in any easy to digest manner, and can balance many tasks & projects at once. They will have a proven track record of success in a service-based role, superior time management skills, and experience integrating with other marketing channels.

Key Criteria/Requirements:

Bachelor’s degree in Marketing, Digital Marketing, or other related field with directly relevant experience.
3+ years of experience in a similar role (Salesforce experience strongly preferred).
Strong understanding of customer service processes within the Salesforce ecosystem.
Ability to troubleshoot and resolve issues related to Salesforce configurations and customizations.
Strong attention to detail, project management skills, and history of flawless execution.
Understanding of campaign maintenance and automated efficiency.
Strong knowledge of email best practices and UX design principles.
Familiarity with HTML, AMPscript, and web content management systems preferred.
Ability to work independently and as part of a team.
Highly organized and excellent written and oral communicator; can explain complex subject matter to a broad audience.
Ability to think strategically, execute quickly, and drive multiple objectives.
Extended periods of sitting while on PC/laptop or phone, occasionally standing for periods of time, lifting up to 25 lbs., and walking.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Sport Clips is one of the most respected and fastest-growing hair care franchises in the United States. Recognized by Entrepreneur as one of the Top 10 ”Fastest-Growing Franchises” and FORBES as a “Top Ten Best Franchise” to buy for its investment category, Sport Clips continues to experience success through our belief that our Team Members are our greatest asset. Founded by Gordon Logan in 1993, Sport Clips now operates a franchise system of nearly 1,900 stores in the United States and Canada – and counting!

At Sport Clips, it is our mission to create a championship haircut experience for men and boys in an exciting sports environment! When you become a member of the Sport Clips Team, you will be joining people who live by three simple values, which were inspired by the same core values famed football coach, Lou Holtz, used to build championship football teams: "Do Your Best. Do What's Right. Treat Others the Way They Want to Be Treated.” Whether it’s through the many important causes Sport Clips stores support, or our program established to help team members in need, there are many ways you’ll see values in action at Sport Clips! Join us to see why, at Sport Clips… It’s Good to be a Team Member!

If you’re looking to build your career, Sport Clips is the place for you. Discover more about our company and see what our Team Members are saying on Facebook.

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