Automotive Service Advisor

We are looking for a Service Advisor who wants to earn what they're worth. This is a performance-driven role where top advisors regularly earn $70,000–$100,000+ annually—your income is a direct reflection of your hustle, your people skills, and your ability to build trust with customers who come back again and again.
  

If you know how to have a real conversation with a customer, listen to what they need, and guide them confidently through a repair recommendation—you'll thrive here.
 
 What you'll do:
 
As the primary point of contact for every customer, you’ll own the service experience from first handshake to final delivery. Your day-to-day includes:
 
 

▪    Greet customers, listen carefully to their concerns, and perform thorough vehicle walk-arounds
▪    Write accurate, detailed repair orders and communicate clearly with technicians throughout the process
▪    Present service recommendations in a way that educates customers and builds confidence—not pressure
 ▪    Provide timely updates, manage expectations, and handle any concerns before they become complaints
▪    Maximize shop productivity by coordinating workflow between the service lane and the bays
▪    Follow up after vehicle delivery to ensure satisfaction and drive repeat visits
▪    Consistently meet or exceed individual sales and CSI goals
 
 
 What we are looking for:
 
▪    A natural ability to connect with people and make them feel heard and taken care of
▪    Proven sales or customer-facing experience in any industry (automotive experience a plus, not required)
▪    Strong verbal communication skills—you can explain a complicated repair simply and confidently
▪    The ability to stay calm, organized, and focused when the drive is full and the phones are ringing
▪    A competitive, self-motivated mindset with a genuine desire to grow your income
▪    Professional appearance and demeanor at all times
▪    Basic automotive knowledge, or the eagerness and aptitude to learn quickly on the job