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Receptionist - State Farm Agent Team Member Pittsford, NY

Receptionist - State Farm Agent Team Member

Full Time • Pittsford, NY
Benefits:
  • Paid time off
  • Tuition assistance
  • Opportunity for advancement
ROLE DESCRIPTION:
Maria Melnik - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Receptionist - State Farm Agent Team Member with our agency, your attention to detail, dedication to client relations, and sales-mindedness equip you for this versatile position. Your contributions as a motivated professional who thrives in a fast-paced environment pave an entryway for growing your career and expanding your income.

We look forward to incorporating your energy and marketing perspective into our team as we build success together.

RESPONSIBILITIES:
  • Open and prepare the office for service between 8:30 AM and 9:00 AM. 
  • Close the office for the day/weekend between 5:00 PM and 5:30 PM. 
  • Collect insurance payments, maintain accurate records of all payments, and make end of day bank deposits between 4:30 PM and 5:00 PM. 
  • Answer the phone using proper telephone etiquette. 
  • Greet and welcome customers (all walk- ins) as soon as they come to the office using professional etiquette.     
  • Assist or direct visitors/customers to the appropriate person/department. 
  • Scan, shred, copy, e-fax, e-mail (encrypt where needed) documents.
  • Schedule appointments for the Agent, call/email/text appointment reminders. 
  • Follow up on No-Show list to re-schedule appointments.  
  • Prepare needed documents and folders for Agent's appointments. 
  • Receive, review, process and distribute incoming mail and handle outgoing mail (regular, FedEx, UPS, etc. as needed) daily.
  • Trips to the Post Office as needed.
  • Create and maintain customer accounts by always confirming contact information.
  • Call/text/email customers on non-pay cancellation list - this is where policies are terminating for non-payment of premium and other reasons. Set-up follow ups, obtain reasons for cancellation. 
  • Practice confidentiality of personal and financial information in every situation. 
  • Collect and enter all information proficiently without errors.
  • Keep the reception area clean and organized.
  • Keep kitchen, office and insurance supplies adequately stocked by checking inventory needs and sending order requests to the Office Manager.
  • Perform other duties as assigned by the Agent or Office Manager.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, payments, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification. Transfer calls to others accordingly. 
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. 
QUALIFICATIONS:
  • Dedicated to customer service.
  • Knowledge of outlook/word/excel/teams/e-fax/hard and soft phones.
  • Already obtained Property and Casualty and Life, Accident and Health Licenses 
BENEFITS:
  • Paid time off (vacation/personal) after 6 months. 
  • Sick days - accrued right away. 
  • Growth potential/Opportunity for advancement within my office.
  • We DO NOT offer Health Insurnace at this time. 
Compensation: $16.00 - $20.00 per hour




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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