Benefits:

401(k)
Company parties
Dental insurance
Health insurance
Paid time off
Training & development
Tuition assistance

Reports to: Logistics Director

Supervisory Responsibilities: No

FSLA: Exempt, with commission plan to follow.

Purpose: The Sales Development Representative is responsible for growing our customer base and retaining existing business as well as prospecting and selling services to new customers.

Responsibilities/Essential Functions:

Account management to retain and grow existing accounts.
Track and trace all active orders for current on-time status and proactively contact customers, providing them with shipment status.
Work closely with the operational staff to ensure customers’ needs and expectations are met.
Seek alternate solutions with customers in the event of a service deviation, including change of pick up or delivery appointments.
Record customer complaints regarding freight orders.
Remedy customer complaints regarding service to maximize customer satisfaction.
Perform other duties and special projects as assigned by management.
Perform core-selling activities, including sales call preparation, execution of sales calls and post-call analysis and reporting.
Prospect leads and perform heavy cold calling (phone, email, site visits) to build pipeline.
Heavy price and service negotiation with customers.
Develop and execute field sales business plans to grow revenue.
Meet or exceed revenue goals.

Education & Experience:

Bachelor’s degree in business or transportation field is preferred.
Knowledge of Lancaster County trucking market a plus
3+ years’ experience in the transportation industry with a focus in a sales-oriented position.

Skills & Competencies:

Excellent communication and customer service skills required.
Ability to thrive in a “start-up” environment with a high growth potential.
Strong relationship building skills, negotiating power and ability to multi-task.
Entrepreneurial spirit.
Prior experience working in a deadline driven environment.
MS Office proficient
TMS Software experience is preferred but not required.
Valid Driver’s License.

Physical Requirements / Environmental Conditions:

The Transportation Customer Sales Representative is largely a sedentary position in an office environment that uses office equipment, computers, and phones. Visual acuity and occasional lifting of supplies and materials is necessary.

Work Hours: Monday through Friday, 8:00 am to 5:00 pm

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

NHT Logistics, Inc.

NHT Logistics, Inc. located in Denver, PA is your source for safe, reliable refrigerated and frozen trucking, temperature controlled transportation, and cold storage refrigerated warehousing across the North Eastern US, where high quality customer service is the goal. We aim for excellence in all that we do and our focus is on giving our customers complete satisfaction.

Our Mission:

We partner with companies and brokerages to provide safe, reliable refrigerated transportation and cold storage services in the Mid-Atlantic region.

Our Values:

Integrity: We honor our commitments and own up to our mistakes.
Stewardship: We endeavor to leave the world a better place.
Excellence: We pursue excellence in everything we do.
Family: We encourage family values that emphasize commitment.
Eternal Perspective: We seek to make decisions today that will have a positive impact beyond our lifetime

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The Perks and Benefits of Working for NHT Logistics

At NHT, we align our benefits with our value system. We do our best to provide competitive compensation and benefits for our employees.

Competitive Wages

Paid Time off and Paid Holiday

Medical, Dental, and Vision Insurance

Rare Weekend Work and Flexible Hours for a Strong Work-Life Balance

401k with a Company Match

Employer Paid Basic Life Insurance

Tuition and Training Assistance

Long-Term Disability

Family-Owned Small Business Values