Job Description:

Short Description: The Tech Enablement Team is seeking an experienced Program Support Analyst to conduct day-to-day operations and support the management of the Tech Enablement Program, managing the Client Digital Services Training program and the ITSM knowledge database.

Complete Description:

Title: Tech Enablement Program Support Analyst

Short Description: The Enablement Program Support Analyst is responsible for clerical and administrative duties related to the delivery of training and knowledge management programs at Client. The role supports the Enablement Program and Senior Enablement Specialist/Training Lead in running the day-to-day operations of the Client Digital Services Training program and the development of the Knowledge Management Portal.

Long Description: The Client Tech Enablement Team is seeking an experienced Program Support Analyst to conduct day-to-day operations and support the management of the Tech Enablement Program, including all aspects of developing and managing the Client Digital Services Training program and the IT Service Management (ITSM) knowledge database.

Program Support Analyst duties include:

Manage Tech Enablement’s Digital Services Training Calendar
Support the development and roll-out of a Learning Management System for the Digital Services Training Program
Setup course registrations
Communicate with training facilitators
Upload and update course content and materials
Create and disseminate feedback surveys
Produce reports on training statistics
Assist with developing new training curricula
Manage training requests received through IT Service Management (ITSM) System and other various channels.
Develop needs assessments to evaluate the organization's training needs
Create new training materials including presentations, handouts, and guides
Design activities or lessons to teach certain technical skills
Create new and update/customize existing course materials
Support facilitators to ensure all virtual courses are running smoothly
Assist with inquiries in the Teams chat for virtual trainings
Support the production of virtual and in-person training/learning events
Manage the EnableTECH Community in Teams
Share training announcements and updates with all relevant stakeholders (Chief Information Officers (CIO), end-users, Training Coordinators, Operations Leads)
Monitor the Teams channel or CIO meetings to disseminate training information throughout the organization.
Support the creation of knowledge articles, user guides, video tutorials
Collaborate with other Client program teams to manage the Knowledge Creator Network
Manage the help article knowledge database on the end-user self-service portal
Performs other related duties as assigned.

CONTRACT JOB DESCRIPTION

Responsibilities:

Excellent verbal and written communication skills.
Strong presentation skills.
Excellent organizational skills and attention to detail.
Ability to evaluate and research training options and alternatives.
Ability to design and implement effective training and development.
Excellent time management skills with a proven ability to meet deadlines.
Proficient with Microsoft Office Suite or related software.
Knowledgeable of applicable federal, state, and local regulations

Compensation: $44.00 per hour

About Us

AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.

AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.

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