Schedule/Dispatch Coordinator Gresham

Schedule/Dispatch Coordinator

Full Time • Gresham

Join our team to be part of a dynamic and innovative environment where your skills will contribute to cutting-edge heating, ventilation, and air conditioning solutions. You'll enjoy a supportive community committed to professional growth, teamwork, and delivering exceptional service to our clients.

Benefits:
  • Retirement Plan with company match up to 3%
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources
About the Role:
 The Schedule Coordinator will be responsible for managing and optimizing the daily schedules of our HVAC technicians. This role involves coordinating appointments, dispatching technicians, and ensuring that all service calls are handled efficiently and effectively. The ideal candidate will have prior work in the trades preferred, excellent organizational skills, strong attention to detail, and the ability to communicate effectively with both customers and technicians. Hours: 7:30am - 4:30pm


Responsibilities:
  • Manage and maintain the scheduling system for service appointments
  • Communicate with customers to schedule appointments and provide service updates
  • Coordinate with technicians to optimize their schedules and ensure timely service delivery
  • Resolve scheduling conflicts and handle emergency service requests
  • Ensure accurate record-keeping of appointments and customer information
Requirements:
  • Prior experience in scheduling, dispatching, or customer service role
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Familiarity with scheduling software and basic computer skills
  • Customer-focused attitude and problem-solving abilities
Desired Experience:

  • Minimum of 2-3 years of experience in scheduling, dispatching, or customer service, preferably in the HVAC or a related industry.
  • Experience using scheduling software and CRM systems.
  • Familiarity with HVAC terminology and industry practices.
  • Proven ability to handle high-stress situations and remain calm under pressure.
  • Demonstrated track record of improving scheduling efficiency and customer satisfaction.
Compensation: $20.00 - $26.00 per hour




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Why Work with A&E?

A happy team is a successful team. We work hard to ensure every employee feels the value they add to the company.
Excellent Career Advancement Opportunities
Paid Training
Paid Holidays
Company-Supplied Costco Membership
Generous Vacation Time
IRA with Company Match
Vision
We cover 100% of our employees
Dental
We cover 100% of our employees
Medical
We cover 100% of our employees