Customer Service Representative - State Farm Agent Team Member
Full Time • Saratoga Springs, NY
ROLE DESCRIPTION:
As a Customer Service Representative with Kyle Magne State Farm, you assist our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and serving our policy holders. Alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services.
As an organized and detail-oriented professional, your skillset promotes the basis for our customers to have something they need.
RESPONSIBILITIES:
As a Customer Service Representative with Kyle Magne State Farm, you assist our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and serving our policy holders. Alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services.
As an organized and detail-oriented professional, your skillset promotes the basis for our customers to have something they need.
RESPONSIBILITIES:
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
QUALIFICATIONS:
- Excellent communication skills - written, verbal, and listening
- Highly organized and detail-oriented
- Proactive in problem-solving
- Able to work in a team environment
- Able to coordinate and collaborate with others to achieve agency goals
- Able to succeed in a fast-paced environment
- Able to obtain Property and Casualty License and Life and Health License
BENEFITS:
- Hourly plus commission and bonus incentives
- Paid time off and flex time (vacation/sick days)
- Growth potential/opportunities for advancement within my agency
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
Compensation: $48,000.00 - $78,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Saratoga Springs, NY and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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