Member Service Representative - OVERNIGHT Green Valley

Member Service Representative - OVERNIGHT

Full Time • Green Valley
About the Role:
We are looking for a Member Service Representative to join our team at Planet Fitness - PFNoCritics in Green Valley, AZ. As the overnight representative, you will play a key role in providing exceptional customer service to our members and ensuring the gym is clean and safe for everyone.


Responsibilities:
  • Greet and check-in members as they enter the gym
  • Assist with new member sign-ups and give tours of the facility
  • Maintain a clean and organized facility
  • Answer phone calls and respond to member inquiries
  • Ensure the safety and security of the gym during the overnight hours
Requirements:
  • Previous customer service experience
  • Excellent communication and interpersonal skills
  • Ability to work overnight hours a
  • Basic computer skills
  • Passion for fitness and helping others achieve their goals
About Us:
Planet Fitness - PFNoCritics is a leading fitness franchise with a commitment to providing a welcoming and non-intimidating environment for people of all fitness levels. Our team is dedicated to helping our members reach their goals and create a positive gym experience. Join us and be a part of our mission to promote a healthy lifestyle for everyone.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

EARN RAVE REVIEWS

Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience. 

 

CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB: