Role :  Voice/Data Comm Engineer
Client : DC Government
Location :  Washington DC (Hybrid)
Job description :

Duties

-As part of the OCFO ITAM team, this position is responsible for providing support to internal and remote users by installing, configuring, and upgrading OCFO mobile assets.

 

-Serve as the first point of contact for customers seeking mobile asset related technical assistance over the phone or email

 

-Monitoring and maintaining of OCFO mobile assets and reporting issues to Telecom ISP/Cloud Hosting Vendor (OCTO)using Service Now Portal ticketing system.

 

-Managing Helpdesk Tickets of mobile asset related issues using Zendesk.

 

-Perform technology refreshes, mobile devices iOS update in accordance with OCTO Intune policy

 

-Ability to document work activities into meaningful incidents or tasks in the Zendesk system.

 

-Performs all duties in accordance with OCFO policies and procedures

 

-Maintain inventories of all OCFO mobile assets using the FCMS inventory and Verizon Portal to secure assets

 

-Participate in the development of the documentation of mobile asset infrastructure and practices by providing written and/or verbal communications to effectively maintain a resource of standard practices.

 

-Participate in meetings as required and directed to insure clear communication within IT Operations.

 

-Install and move assets as required according to OCFO IT Operation processes.

 

-Demonstrated experience delivering Intune Device Enrollment development and support

 

-Understanding of Enterprise Mobility Security and Windows Server design, configuration and administration

 

-System (hardware) and application(software) installation and configuration

 

-System security and monitoring using installed tools as well as external tools

 

-Ability to work in a collaborative environment

 

-Innovative thinking and problem solving

 

-Ability to work different shifts

 

-Self-driven and motivated

 

-Excellent hand and eye ability working with micro parts and services

 

-Good organizational and follow through skills

 

Responsibilities

-Provides technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing and maintaining large communications networks.

-Ensures that adequate and appropriate planning is provided to direct building architects and planners in building communications spaces and media pathways meet industry standards.

-Develops, operates, and maintains voice, wireless, video, and data communications systems.

-Provides complex engineering or analytical tasks and activities associated with one or more technical areas within the communications function.

Qualifications

-1-5 years of experience developing, operating and Required maintaining voice, wireless video, and data comm systems

 

-1-5 years of experience providing direction for communications activities related to large comm. networks

 

-Troubleshoot daily telecom related issues in the areas of desk phones, call center applications, mobile devices, and data \ voice ports

 

-Proven experience with telecom system PBX\ACD\UIP

 

-Proven experience in asset management in the areas of hardware and software

 

-Good technical understanding of network, telecommunications, and mobile devices

 

-Proven experience with Call Center Environment