Job Summary
The Member Services Representative - Closer creates a positive experience through customer service excellence. Planet Fitness team members are dedicated to delivering exceptional service for prospective members and members and their guest(s). This position requires a responsible and results driven leader focused on quality assurance and proficiency at closing daily club operations including, but not limited to: Daily Point-of-Sale (POS) reconciliation, cleanliness, retail, stock, and club security.
Essential Duties and Responsibilities
- Provide exceptional customer service excellence
- Greet members, prospective members, and guests
- Consistent and proficient execution of all front desk related activities including:
- Operate phones in a friendly manner and assist callers with a variety of questions
- Respond to member questions and concerns and resolve in a timely and professional manner
- Greet and validate members, guests, and prospects (ensure check ins and account in good standing)
- Member account management including but not limited to: enrollment, upgrades, downgrades, cancellations, freezes, account payments, PF App, retail sales, refunds, and membership transfers
- Conduct club tours for prospective members
- Maintaining a clean and safe club environment through cleanliness, sanitation, and keen awareness
- Ensure effective operation and security of the club membership, policy, and property
Qualifications/Requirements
- 18 years of age or older with High School diploma/GED equivalent
- Honesty and integrity
- Punctual and reliable
- Upbeat, can do attitude
- Exceptional customer service skills able to interact in a positive and professional way with members and co-workers
- Strong listener: ability to empathize, problem solve, and uphold club policy
- Demonstrate diplomacy in all interactions while using appropriate behavior and language
- Being coachable
- Team player (effortlessly positive and professional with members and colleagues)
Preferences
- Customer service and/or point-of-sale (POS) experience
- Competitive, results driven individual with experience in fitness and/or sports
- Passionate about fitness and health
- Business administration and/or financial accounting acumen and/or interest
Physical Demands
- Continual standing and walking
- Continual talking in person or on the phone
- Must be able to lift up to 50 lbs.
- May occasionally encounter toxic chemicals
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
