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Customer Relations Representative - State Farm Agent Team Member Memphis, TN

Future Opening: Customer Relations Representative - State Farm Agent Team Member

Full Time • Memphis, TN
Responsive recruiter
Benefits:
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development
BJ Nagle - State Farm is a leading insurance agency in Memphis, dedicated to providing personalized insurance solutions and outstanding customer service. This role offers comprehensive training and support to develop your sales skills and achieve success. If you're passionate about helping others and thrive on connecting with people, we want to hear from you! As an attentive, outgoing, and goal-driven professional, we are eager to have you on our team.
 
**Key Responsibilities:**
  • Customer Interaction: Serve as the first point of contact for clients, providing exceptional customer service via phone, email, and in-person.
  • Policy Assistance: Assist clients with questions regarding insurance policies, claims, and policy changes.
  • Information Provision: Provide accurate information about our insurance products and services.
  • Administrative Tasks: Process policy renewals, endorsements, and cancellations while maintaining precise customer records.
  • Problem Resolution: Address and resolve customer complaints professionally and promptly.
  • Team Collaboration: Work collaboratively with team members to enhance the overall customer experience.
**Qualifications:**
  • Licensing:
    • Must be able to pass insurance licensing exams (Property, Casualty, Life & Health)
  • Education: 
    • High school diploma or equivalent required; college degree preferred.
  • Experience: 
    • Previous customer service experience, preferably in the insurance industry.
  • Skills: 
    • Excellent communication and interpersonal skills
    • High attention to detail and strong organizational skills
    • Strong problem-solving abilities
    • Proficiency with CRM based systems
    • Ability to receive coaching in a positive manner
  • Personal Attributes: 
    • Ability to work independently and as part of a team
    • Professional demeanor, and a customer-first approach.
**Benefits:**
  • Competitive salary based on experience
  • Retirement plan
  • Paid time off
  • Professional development opportunities
  • Licensing Reimbursement
  • Bonus if currently licensed
**Why Join Us?**
  • Professional Growth:
    • Opportunities for career advancement and professional development
  • Supportive Environment:
    • A collaborative and supportive team atmosphere.
  • Impact:
    • Make a difference in our community by helping customers protect what matters most to them.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
Compensation: $35,000.00 - $70,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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