- Provide and communicate clear and accurate pretesting, scoping of services, and job estimates.
- Monitor and follow up on all assigned jobs ensuring customer needs are met.
- Manage job file documentation/ on site duties.
- Assign tasks to Production Technicians and Crew Chiefs and manage workflow and task completion.
- Communicate and establish rapport with commercial and residential customers.
- Oversee processes relating to customers and take care of customer needs.
- Inspect services and final walk-through on jobs to achieve customer satisfaction by ensuring quality work is completed during and at the end of each job.
- Control damage reimbursement expenses, ensuring costs are maintained at the established rate.
- Make sure supplies required for jobs are available.
- Control production expenses, ensuring costs are maintained at the established rate.
- Manage equipment and materials (assets).
- Keep vehicles, equipment, and facilities in working order, ensuring that all are well-maintained.
- Make sure production crew chiefs and technicians follow safety and risk management guidelines on the jobsite, in the office, and while traveling.
- Perform production work as needed.
- Handle recurring and unique tasks, as necessary.
- 4+ years’ experience in the Restoration Industry
- 1+ Supervisory role experience
- WRT certification required
- Must be flexible to work on call every 2-4 weeks (remotely answering phones)
- Excellent customer service skills
- Valid Driver’s License
- Weekly pay and on call bonuses
- Paid IICRC certification and training
- Company iPad, company phone, company credit card
- Office and Warehouse snacks and drinks
- PTO, Sick Pay, Paid Holidays
- Medical, Vison, Dental, Life Insurance
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
(if you already have a resume on Indeed)