Customer Service Representative
Full Time • Edison
Benefits/Perks
- Competitive Compensation
- Paid Time Off
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to mainly provide price quotes and schedule appointment for automotive windshield repair and replacements. Identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Provide estimates
- Schedule appointments
- Filing and Clerical duties
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
About Us
Serving Central New Jersey for over 30 years, our team at EZ Auto Glass provides the highest quality auto glass repair and installations in the area. We only employ the best technicians who all bring decades of experience to every job. Our quality of work combined with top-notch customer service is why we have a loyal client base and long-term residential and commercial customers. We love seeing customers feel happy and confident in their glass.