Future Opening: Assistant Manager
Full Time • Central Bark Poughkeepsie
Summary: Responsible for overseeing the care and supervision of play groups, training staff and caring for the dogs in the facility. We operate 365 days a year; assistant managers are expected to work weekends when needed and holidays as needed, in all types of weather. Approximately 50% of your time will be answering the phone, data entry, handling customer concerns, talking with customers, building a customer relationship, and dealing with employee issues and training, 35% will be handling dogs, and the remaining 15% will be cleaning.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Assisting in the hiring process and managing personnel, scheduling, assisting management in training of new hires. Works regular scheduled store shifts with the capacity to cover any position, including but not limited to care of the dogs and the front desk. Works with manager in coordinating the development and implementation of both short and long term marketing strategies to enhance existing business, increase market awareness, support the image and branding strategy and build brand loyalty.
Ensures that customer satisfaction is consistently obtained including our mission to provide Whole Dog Care and Enrichment to all dogs in our care daily. Ensures the efficient and effective operation of the day care. Helps to maintain the highest company standards in the delivery of all services. Remains current on new business, marketing, and industry trends. Supports manager to maintain effective two-way communication systems, which cross departmental lines and reach all employees. Supports and enforces established company policies and procedures. Leads by example.
- Caring for and supervising play groups of dogs according to the latest science-based dog behavior and training knowledge received during training. This will include, playing with dogs, working on group play skills to increase safety, engaging in enrichment activities, brushing, petting, holding, crating, leashing, collaring, clothing (when jackets are needed), applying first aid, feeding, medicating, etc.
- Cleaning duties such as cleaning up dog waste, sweeping, mopping, dusting, disinfecting, shoveling, cleaning crates, and bathing dogs.
- Helps maintain compliance with local, state and federal laws and regulations. Helps in the training of new employees in accordance with company policies and procedures.
- Coordinates inventory levels in the retail area through the P.O.S. system and with store supplies and equipment per manager.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: Some supervisory experience preferred. Previous experience working with dogs is preferred. Skills may be in the form of pet ownership, previous pet ownership, working with animals and attending dog training and/or behavior seminars. Training sessions and seminars may be scheduled during non-working hours where your attendance may be required.
Physical Skills: Ability to perform a variety of demanding physical activities, including lifting a minimum of 50 pounds (whether it is a bag of dog food, a crate or a dog), standing for long periods of time and enduring extreme outdoor temperatures. Grasping, pinching and pulling skills are also needed to leash and collar dogs as well as control them. Typing for extended periods of time is also required.
Health: It is required that all staff are current on their Tetanus vaccination.
Language Skills: Ability to verbally communicate effectively with customers and staff is a must. Assistant managers must be able to read and write accurately. Ability to read dog information including names, medication and feeding instructions, schedules and the like.
Mathematical Skills: Basic measuring and counting abilities as related to cleaning, medications, feedings or counting change back to customers.
Computer Skills: Knowledge, understanding and experience with Windows based applications are preferred.
Reasoning Ability: Ability to define problems, analyze emergencies and think on your feet. Reading dogs’ body language and behavior and catching key indicators of possible conflict is a must to ensure safety. Ability to deal with customers and their complaints and either handle them or direct them to the appropriate channel (i.e. a manager) for finding a solution to their problem.
Revision November 2020 Job Description Assistant Manager
Compensation: $40,000.00 - $50,000.00 per year
About Us
Our dogs are our best friends, and we want to make sure they’re happy and healthy. But sometimes it’s hard to do everything they need. That’s why people trust Central Bark.
At Central Bark Poughkeepsie, dogs get lots of love and care in a safe place. We have a special way of taking care of dogs called Whole Dog Care. It’s all about making sure your dog is healthy and happy their whole life.
We have fun programs like Enrichment Dog Day Care, plus other services like boarding, grooming, and training.
We treat dogs like they’re part of our family because we know they are. We’re dog parents too, so we understand how important dogs are. That’s why we take care of each dog like they’re our own.
We treat dogs like they’re part of our family because we know they are. We’re dog parents too, so we understand how important dogs are. That’s why we take care of each dog like they’re our own.
Apply here.
