Helpdesk Technician
Full Time • Waco
Benefits:
- 401(k)
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
About Us: Pattillo, Brown & Hill, L.L.P. is looking for a dedicated Helpdesk Technician to join our dynamic IT team in Waco, Texas. We are committed to fostering a positive work environment and are seeking a new team member with a proactive attitude, excellent communication skills, and strong troubleshooting capabilities. This position is open to hybrid or fully remote, depending on experience.
Key Qualifications:
- Proficient in PC architecture and Windows 11 operating system.
- Advanced knowledge of network and printer troubleshooting.
- Exceptional communication skills with the ability to effectively assist end-users.
- Ability to work independently, prioritize tasks, and manage time efficiently.
- Willingness to participate in a rotating on-call schedule.
- Comfortable with remote troubleshooting.
Job Duties:
- Respond to incoming support requests and provide timely technical assistance to end-users.
- Conduct independent research to troubleshoot and resolve technical issues.
- Address technical problems related to PCs, printers, and networks.
- Collaborate with IT team members to tackle complex technical challenges.
- Document and track support requests, resolutions, and activities in the helpdesk ticketing system.
- Participate in a rotating on-call schedule to offer support after business hours.
- Assist with system and software upgrades and installations.
- Provide remote technical support to end-users as needed.
Experience/Education Requirements:
- High School Diploma or equivalent required; an Associate degree in Computer Science or a related field is preferred. Certifications are a plus.
- 1-3 years of experience in a helpdesk or technical support role.
Why Join Us: At Pattillo, Brown & Hill, L.L.P., we pride ourselves on our high-performing, solution-oriented team. We are committed to supporting your career growth through innovation, integrity, and work-life balance. Join us to leverage your strengths and deliver exceptional service every day!
Apply Today: If you are passionate about IT support and eager to grow with a firm that values your contributions, we would love to hear from you.
Compensación: $55,000.00 - $62,000.00 per year
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.
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