Job Title

Front Desk Staff

Reports To

Assistant Manager and Operations & Sales Manager

Job Summary

The Front Desk Staff performs overall Front Desk operational tasks, including welcoming Visitors and Members to the club, checking in Visitors and Members for reservations, processing transactions, providing customer service and updating Visitor and Member accounts in the business management software.

Essential Duties and Responsibilities

Operations
- Welcome Visitors and Members to the club
- Check-in every Visitor and Member for their reservation upon club entry
- Learn, utilize and become a strong user of the PodPlay membership software
- Process payments for pro shop items, balls, grab-and-go etc.
Membership
- Help Visitors decide to join the club
- Access Member accounts and update reservations and other account information
Club Events
Manage designated club events (ie Open Play and Round Robins etc.)
Manage designated club Ambassadors
Club Communications
- Proactively communicate with Visitors and Members about upcoming club events
- Provide exceptional customer service to Visitors and Members
- Manage and monitor the One Love Pickleball mobile app chat and other channels TBD
Academy
- Proactively support the OLP Academy in all ways possible
- Proactively connect Visitors and Members with OLP Academy programming
Overall Club Cleanliness & Tidiness
- Focus on entry, desk, common areas, court areas, changing rooms and bathrooms
- Proactively inspect the overall club and use a hands-on approach to improvement
- Help manage the Housekeeping Staff shift calendar / schedule
- Help manage Housekeeping Staff
Take On Additional Responsibilities As Assigned

Compensation

$16/hour

Helping Our Members to "Live Life in a Body They Love"

Most people look in the mirror and they're not happy with their body. At Jersey Strong we match each of our gym members with the right workouts to get in shape and live life in a body they love.