Customer Service Representative - State Farm Agent Team Member
Full Time • Universal City, TX
ROLE DESCRIPTION:
As a Customer Service Representative with Dan Hernandez State Farm, you will enhance the customer experience by providing assistance to a client base accustomed to premiere customer service. You must be willing to resolve customer requests while utilizing an experienced set of skills honed over time. Client support, Agency staff support, and projects as assigned by the Agent will be the daily responsibility of this position. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
BENEFITS:
- Hourly pay plus commission/bonus
- Growth potential/Opportunity for advancement within my office
- Paid time off (personal/sick days)
- Valuable career-building experience
QUALIFICATIONS:
- Must be fully licensed in Property and Casualty and Life Insurance; or willing to acquire prior to hire
- Dedicated to customer service
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members
- Proactive in problem-solving
Compensation: $14.50 - $16.00 per hour
Are You Driven & Ambitious?
We are a growing agency with big dreams and lots of potential. Our team is comprised of results-oriented individuals that are serious about their development. If you want to make an impact, see immediate success, we could be the place for you! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. Come work with an energetic, fun team at Dan Hernandez - State Farm Agent!
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, and Business Insurance.
- Our office is located in 1901 Pat Booker Rd. Universal City Texas.
- We currently have 4 team members at our agency.
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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