Job Description:

Short Description:

IA & SS Master

Complete Description:

Duties and Responsibilities:

· Provide support of incoming requests via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.

· Provisioning and system setup for new hires.

· Prioritize incidents and service requests according to defined processes to meet defined SLAs.

· Use remote tools and diagnostic utilities to aid in resolving support requests.

· Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.

· Installing and configuring hardware and software components throughout various network infrastructure devices.

· Install antivirus software and ensure virus definitions are up to date.

· Server administration via Active Directory, File & Print services, DNS, DHCP.

· Network firewall and switch administration and maintenance.

· Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

· Establishing good relationships with all departments and colleagues.

· Ensuring company safety and security standards are met.

· Some network and server solution design and architecture.

Education:

· College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience

· CompTIA Net+ and/or CompTIA Security+ certifications preferred

Requirements:

· Exceptional written and oral communication skills.

· Experience with desktop and server operating systems including Windows 10, Windows 11, Office 365, macOS, iPhone

· Strong understanding of technology and business productivity systems.

· Active Directory knowledge and experience.

· Kaseya

· Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.

· Good problem-solving skills.

· Excellent customer service skills.

· Ability to work under moderate supervision..

· Microsoft Desktop operating systems certification preferred.

· Valid Driver License and ability to drive to customer locations when required.

Skills:

· High-level Tech Support experience. Required 5 Years

· Active Directory knowledge and experience. Required 5 Years

· Kaseya experience. Required

· Network firewall and switch administration and maintenance. Required

· Valid Driver's License and ability to drive to customer locations when required. Required

· CompTIA Net+ and/or CompTIA Security+ certifications. Highly desired

· Microsoft Desktop operating systems certification. Highly desired

Flexible work from home options available.

Compensation: $67.00 - $74.00 per hour

About Us

AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.

AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.

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