Customer Service Representative - State Farm Agent Team Member
Full Time • Crestwood, KY
Benefits:
- 401(k)
- Bonus based on performance
- Dental insurance
- Training & development
- Vision insurance
ROLE DESCRIPTION:
Leslie Gilley - State Farm Agency, located in Crestwood, KY, has an immediate opening for a Full-time, Bilingual (Spanish / English) Receptionist / Customer Service - Team Member. Must be proficient in reading, writing, and speaking both Spanish and English.
No insurance experience is required as we will train the right person with the right attitude. This opportunity requires approximately 30 to 40 hours per week.
The main role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Ideal candidate is a professional with a great attitude and outgoing personality! Someone who has 'never met a stranger,' has stellar computer skills, the ability to multi-task, works well with their peers, and has a true passion for helping others.
No insurance experience is required as we will train the right person with the right attitude. This opportunity requires approximately 30 to 40 hours per week.
The main role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Ideal candidate is a professional with a great attitude and outgoing personality! Someone who has 'never met a stranger,' has stellar computer skills, the ability to multi-task, works well with their peers, and has a true passion for helping others.
RESPONSIBILITIES:
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service via phone calls or walk-ins. Service can include responding to inquiries regarding insurance availability, policy documents, transfers, claim submissions and billing clarification.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS:
- Dedicated to customer service
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members
- Proactive in problem-solving
BENEFITS:
- No weekend or holiday hours
- Growth potential/Opportunity for advancement within my office
- Valuable career-building experience
Compensation: $14.50 - $16.50 per hour
Are You Driven & Ambitious?
We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our well-trained team uses state of the art technology to achieve outstanding results. If you want to work in an environment that is fun, challenging, and rewarding, then Leslie Gilley - State Farm Agent may be the right fit for you!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- Our office is located in Crestwood, KY.
- Our office is open M-F 8:30AM - 5 PM.
- I have been a State Farm agent since 2015.
- I am a second generation State Farm agent.
- Our agency has received awards including: Ambassador Travel and Legion of Honor
- Additional languages spoken: Spanish
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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