Our state-of-the-art Loss Prevention Department currently has the following opportunity in our Richmond, BC Head Office:
The Assistant General Manager (AGM), Loss Prevention is a senior management position responsible for achieving London Drugs' retail Loss Prevention and security objectives across all locations and business units. This includes overseeing LP Operations, Investigations, Asset Protection, and Physical Security.
By leading a professional and highly collaborative retail loss prevention team, the AGM will support the General Manager in implementing the strategic vision of loss prevention. The AGM will ensure standards are maintained and will recommend improvements to ensure London Drugs provides our customers with a superior shopping experience.
Key Responsibilities:
- Protect all company assets and reduce losses through strategic and tactical measures.
- Achieve all financial benchmarks for Loss Prevention.
- Approve security expenditures within authorized limits.
- Ensure performance and budget benchmarks are met.
- Set and manage Loss Prevention team goals that align with overall company objectives.
- Ensure effective deployment and maintenance of LP programs related to physical security, crime prevention, and fire and life safety systems in all company locations.
- Implement loss prevention systems across all locations, including during store construction projects.
- Maintain effective liaison with local law enforcement and other loss prevention professionals.
- Attend select industry meetings and events to network and stay current on relevant developments.
- Respond to after-hours emergencies and alarm calls as required.
- Manage security response during emergency situations in collaboration with Head Office leadership.
- Communicate effectively with the LP team, Executive team, and authorities as needed.
Education & Experience:
- Extensive knowledge of corporate, operational, and physical security in retail.
- Advanced understanding of criminal code, application of force, and provincial regulations.
- Leadership experience in a complex retail Loss Prevention or corporate security program.
- Security education or recognized professional accreditation (e.g., PSP, CPP, CCPI, LPC).
- Education in justice, security, loss prevention, emergency preparedness, or equivalent training and experience.
- Provincial security worker license: “Security Consultant” is an asset.
- Extensive experience in coaching, conflict management, and negotiation.
- Experience with investigative techniques and interview methods (e.g., W-Z, Peace).
- Strong knowledge of security systems design and deployment (architectural hardware, intrusion, fire alarm, video, analytics, access and key control, and asset tracking).
London Drugs is 100% Canadian owned and is focused on local customers' satisfaction. Across Alberta, Saskatchewan, Manitoba and British Columbia, London Drugs' 79 stores employ more than 8,000 staff dedicated to providing our customers with a superior shopping experience.
At London Drugs, we believe in fostering a culture that treats employees like family. We are committed to providing our employees with a supportive and encouraging environment that promotes professional development and advancement. By fostering this approach, we aim to create an atmosphere where every employee feels supported, appreciated, and motivated to contribute their best to the organization.
When we consider employees for new opportunities or promotions, we see them as integral members of our work family. Our commitment to treating employees like family is reflected in our practices of open communication, recognition of achievements, and providing opportunities for continuous learning and skill development. We want our employees to feel a strong sense of belonging and commitment to their success within the organization.
Therefore, we focus on promoting from within and we invite you to view all live postings to help advance your career with us. We also hold Manager-In-Training programs and LD Career Weeks to help better educate, prepare and support you with your career advancement journey.
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