Customer Service Manager - State Farm Agent Team Member
Newport Beach, CA
Customer Service Manager - State Farm Agent Team Member
Full Time • Newport Beach, CA
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Flexible schedule
- Health insurance
- Paid time off
- Training & development
ROLE DESCRIPTION:
As a customer service manager with State Farm Agent, Michele Ellena, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Oversee the customer service team and daily operations.
- Develop and implement customer service policies and procedures.
- Handle escalated customer complaints and issues.
- Train and mentor customer service representatives.
QUALIFICATIONS:
- 5+ years of experience in customer service, with 2+ years in a managerial role.
- Strong leadership and organizational skills.
- Excellent communication and problem-solving abilities.
Compensation: $52,000.00 - $109,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Newport Beach, CA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none