Benefits:

401(k)
401(k) matching
Competitive salary
Profit sharing

Join Our Team as a Dispatch Coordinator at Servpro!

About the Role
As our Dispatch Coordinator, you'll be the backbone of our operations, ensuring that our teams are scheduled efficiently and our clients receive top-notch service. If you're organized, customer-focused, and thrive in fast-paced environments, this role could be your perfect fit!

Key Responsibilities

Coordinate and dispatch restoration teams to client sites, working closely with the management team.
Update and maintain scheduling software to ensure the right teams are assigned to the right projects.
Assist project managers as needed to support smooth project execution.
Monitor after-hours calls to address urgent issues and ensure timely responses.
Maintain and manage the schedule at all times, ensuring accuracy and efficiency.
Handle incoming calls, including inquiries, follow-ups, and client communications.
Perform accurate and detailed data entry to support scheduling and client management.
Collaborate with various departments to ensure seamless service delivery.
Maintain strong relationships with clients by providing regular updates on project progress and addressing any concerns promptly.
Demonstrate quick thinking and problem-solving skills when unexpected issues arise during the scheduling or dispatch process.
Coordinate with field teams to ensure they have the necessary resources and information before arriving at job sites.

What We're Looking For

High school diploma/GED (preferred).
Minimum of 2 years of experience in customer service or office-related roles.
Prior dispatch experience is a plus.
Strong multitasking abilities and keen attention to detail.
Adaptability in a dynamic environment where priorities can shift quickly.
Excellent communication skills, both written and verbal, for interacting with clients, team members, and management.
Effective time management skills to handle multiple tasks efficiently.
Familiarity with the local area is preferred.
Proficiency in relevant computer applications.

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will

give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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WHY CONSIDER A CAREER WITH SERVPRO?

Career Development

Service to the Community

Being Part of a Team

Stability & Growth