Steve Womack is an award-winning State Farm Agent looking to grow our excellent, hardworking team. Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

We’re looking for motivated self-starters with a sales, management, and/or insurance background who care deeply about people and want to improve their lives with coverage to take care of what matters most.

Job Description: As a Customer Service Manager you will equip our agency to continually achieve our customer service support, retention, and growth.

Qualifications:

Bachelor’s Degree or relevant work experience
Must currently possess both Property & Casualty and Life & Health Licenses
Relative State Farm Experience (1-3 yrs. Preferred)
Familiarity with State Farm Products, Services and Systems/Applications
Experience in managing customer service and sales (1-3 yrs. Preferred)
Experience in strategic planning and resource allocation.
Familiarity of HR Policies & Procedures as it relates to State Farm
Must already have Property & Casualty and Life & Health Licenses
Dedication to Customer Service
Excellent communication skills - written, verbal, and listening.
Proactive in problem-solving and strong judgement and decision making skills.
Experience in Marketing
Achievements in Mutually Agreed Upon Marketing Goals

Responsibilities:

Empower our Steve Womack agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences.
Directly supervise and coordinate the daily activities, reports, goals and results of all customer support team members in our Memphis, TN, Southaven, MS and El Paso, TX agencies.
Create smooth operations to actualize the opportunities offered to people by insurance products and financial services.
Incorporate strong customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
Resolve customer complaints and answer customer questions regarding policies and procedures

What do we offer? We offer a variety of benefits to support our team, including:

401K
Salary & Commission/Bonus
Competitive Relocation Package for the right candidate
Paid Time Off (Vacation and Personal/Sick Days)
Valuable Work Experience
Growth Potential & Opportunity for Advancement within my Agency

Hours: Monday-Friday 8:30 AM – 5:00 PM

Offices: Located in Memphis, TN (Main Office), Southaven, MS and El Paso, TX.

Compensation: $60,000-$72,000+ Per Year

Our compensation expectations show a range of our salary plus commission system. With our profitable and thriving market and business model, team development, and intentional hiring process, we are confident that you will be successful in achieving high-earning compensation amounts.

About Steve Womack’s Agency: Steve began his career as a State Farm Agent July 1, 2005, and has been serving Midtown, Downtown, and all of Memphis since then. His agency recently became dual licensed and can serve Mississippi customers as well. Steve serves on the board of directors of the Cooper-Young Business Association as President and is a Cooper-Young Festival Board Member as an award winning agent!

Community Recognition: Here’s what our community has to say about working with our agency:

“I have been a customer of Steve Womack & his State Farm Office Team for over ten years. Originally, it was my Homeowners and Auto Insurance; as my wife and I have downsized, my coverage now consists of Renter's Liability/Contents and Auto. Steve and his team are always available, professional, and completely engaged. I want to add a special compliment for Kendra Richardson for her recent help and her outstanding follow-up skills. I can say from experience, they always exceed my expectations.”

Compensation: $60,000.00 - $72,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Memphis, TN and help customers with their insurance and financial services needs, including:

Auto insurance
Home insurance
Life insurance
Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

(if you already have a resume on Indeed)