ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Alex Anneker - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Answer customer inquiries and provide policy information.
Assist clients with policy changes and updates.
Process insurance claims and follow up with clients.
Maintain accurate records of customer interactions.

QUALIFICATIONS:

California Property & Casualty insurance license (must obtain within 30 days)
California Life & Health insurance license (must obtain within 60 days)
Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal, and listening
Strong communication and interpersonal skills.
Able to anticipate customer needs
Able to effectively relate to a customer

BENEFITS:

Hourly pay & monthly incentive compensation/commission
Quarterly bonuses/promotions
Group retirement plan w/employer match
Life & disability insurance benefits
Health insurance stipend
Paid Time Off (PTO)
Flexible hours/schedules

Compensation: $55,000.00 - $90,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Oakland, CA and help customers with their insurance and financial services needs, including:

Auto insurance
Home insurance
Life insurance
Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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