Multi Store Operations Manager Hybrid - US

Multi Store Operations Manager

Full Time • Hybrid - US
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Flexible schedule
  • Opportunity for advancement
  • Wellness resources
In a world where the hardest working Americans are strapped for both time and money, Jackson Hewitt is on a mission to be their advocate.  For our clients, the tax return is the most important financial event of the year, and the biggest paycheck many will receive.  We want to help them get their maximum refund, faster, and with fewer associated fees.

Under general supervision and in accordance with established company policies and procedures, the Multi Store Operations Manager (MSM) participates in the management activities (staffing, productivity, IT, tax prep work and marketing) for various offices within an assigned district. This position manages the day-to-day activities of seasonal team members assigned to several store locations. Drives the operation at each location to maximize the efficiency of Tax Preparer work and increase revenue and office profitability. This role has access to and regularly requires working with information of a sensitive, highly confidential nature, and dealing with diverse matters which require a working knowledge of the business

What you'll do here:
  • Leads recruiting efforts and manages the interviewing process of employees for assigned area. Manages leads from multiple lead sources. 
  • Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems. 
  • Reviews and approves work schedules and timecard approvals, monitor time tracker during all shifts, works with Human Resources on any employee relations issues or complaints and training. 
  • Ensures all assigned locations meet company standards including but not limited to: office set up, buildouts and breakdown, technology set up, telecommunications, office supplies and facilities maintenance. Maintains relationships with property managers and landlords. 
  • Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Monitors GL & P&L performance and holds/voids/rejects, discount reports and productivity reports for assigned store group. Also responsible for meeting all office goals including, but not limited to revenue, cash control and tax return count in assigned area. 
Skills you'll bring for success:
  • College Degree and/or equivalent related business experience. 
  • Course of study in management or in tax preparation and/or accounting preferred. 
  • Two years’ previous management or supervisory experience required.
  • Proficiency with a variety of computer setup and software app such as Word, Excel, and accounting or tax preparation software.
  • Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number) preferred.

Flexible work from home options available.

Compensation: $25.00 - $29.00 per hour




PTIN Certification: Yes

By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.

(if you already have a resume on Indeed)

Or apply here.

* required fields

Location
Or
Or
If no code provided, add their name instead.

More than just a job. Start your career.

Work-Life Balance
We offer seasonal opportunities and flexible schedules for a variety of positions. That leaves the rest of your time to build out your dreams, grow your skills, spend time with family, and live your life.
Stability
Over 150 million people file taxes every year and more than half use tax services.
Be the Difference
Who knows your community better than you do? Join a team that helps your neighbors with what is likely their most important financial transaction of the year.
Recognition and Appreciation
Jackson Hewitt recognizes top performers through the Tax Pro bonus program and other award drawings.
Jobs with Career Potential
Build your future—and your resume—with skills that don’t age. Get a start in the tax business and build the career you want.
Giving Back
Retail locations are often heavily involved in their local communities and charities.
Celebrating Success
Districts across the nation host conference calls that start with recognition of wins in client satisfaction, returns completed, and other company objectives. At the end of each tax season, teams in each district come together to celebrate the season’s accomplishments.
Transferable Skills
Learning to prepare taxes will benefit you at Jackson Hewitt and beyond.