Customer Support Specialist
Davie
Customer Support Specialist
Full Time • Davie
Benefits:
- 401(k)
- 401(k) matching
- Company parties
- Free food & snacks
- Health insurance
- Paid time off
- Vision insurance
Who We Want:
Are you driven and competitive yet still interested in making a difference in the world? This is an excellent opportunity to become part of a successful, fast growing healthcare tech company that is revolutionizing emergency medical care for children and adults on a national/ international level.
Who We Are:
Pediatric Emergency Standards Inc. is the innovator of the award-winning Handtevy Pediatric Resuscitation System. The Handtevy System is a fully integrated, cloud-based workflow management software program for pre-hospital (EMS) and hospital healthcare providers to be used to treat the critically ill or injured pediatric patient. We empower healthcare providers to rapidly and accurately respond to emergent calls with ease while reducing medical error and improving quality of care for all patients.
Responsibilities :
We are seeking a highly motivated and customer-focused Support Specialist to join our dynamic team. This role requires a blend of technical expertise and excellent customer service skills to provide top-tier support to our clients. The ideal candidate will troubleshoot technical issues, resolve customer inquiries, and deliver an exceptional customer experience across all interactions.
Key Responsibilities:
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Customer Support: Serve as the first point of contact for customers, addressing both technical and general inquiries through phone and email in a prompt and professional manner. - Technical Troubleshooting: Diagnose and resolve technical issues related to software, hardware, and network connectivity. Escalate complex problems to the appropriate internal teams when necessary. Bonus for experience with SaaS products and Mobile apps
- Knowledge Management: Document all interactions, troubleshooting steps, and resolutions in Handtevy’s ticketing system (Freshdesk).
- Product Education: Guide customers through the features of products, providing step-by-step assistance to ensure they can maximize the value of the tools and services.
- Collaborative Problem-Solving: Work closely with other departments such as IT, Customer Success, and Clinical to ensure a seamless customer experience.
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Continuous Learning: Stay up-to-date with the company’s product updates, new releases, and emerging technologies to provide accurate and informed support.
Education/Skills Required:
• Bachelor’s Degree preferred
• Knowledge of (prior use preferred) of; MS Office (Word, Excel, PowerPoint & Outlook), Salesforce
• Self-motivated with a desire to achieve results
• Professional demeanor and exceptional phone presence
• Aptitude to learn quickly, apply your learning and grow professionally
• Active listener and articulate communicator
• Ability to understand customer needs and respond with empathy and patience.
• Highly organized with excellent time management skills
• Written communication skills
Work Location:
• Davie, FL
• Full Time
We are an Equal Opportunity Employer and a Drug-Free Workplace
Compensation: $45,000.00 - $60,000.00 per year
About Us
Our Expansion from Pediatric to Comprehensive Care
Handtevy began as the premier pediatric healthcare technology company, committed to improving the treatment of critically ill or injured children in emergency settings. Encouraged by the demand of our distinguished customers – the life-saving medical teams – we broadened our horizons. We heard their call for more.
Today, we extend our commitment to clinicians nationwide, providing them with state-of-the-art technology and hands-on training. Our goal? To amplify the speed, precision, and quality of emergency care, not just for pediatrics, but for adults as well. We’re more than a company; we’re a commitment to enhanced care for all.
Our Mission
Our Mission
Our mission is to enable clinicians to provide the highest standard of emergency medical care to all critically ill and injured patients with an emphasis on the pediatric population. Handtevy curates the latest science to develop a system of care that decreases errors, improves clinician confidence and saves more lives.
Our Vision
Handtevy is a preeminent pediatric system of care relied on by clinicians in the emergency medical field worldwide. We are a team committed to Handtevy’s mission and Handtevy is committed to each team member with the shared goal of impacting the lives of patients, clinicians, and their respective communities.
Our Work is Our Passion
We make a difference for the healthcare professionals that care for our families, friends and communities. We help save lives, what we do matters. At Handtevy, we believe in what we do. We believe in the healthcare professionals we support. We innovate and set the bar high. We challenge the norm and we make change. If you are ready to fall in love with your job, then learn more about joining our team.
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