Cataloochee Ski Area - Front Desk Guest Services Rep - Full-TimeMaggie Valley
Cataloochee Ski Area - Front Desk Guest Services Rep - Full-Time
Full Time • Maggie Valley
Responsive recruiter
Great Skiing in the Great Smokies!
Do you enjoy helping people, solving problems, and creating memorable experiences? Are you energized by a fast-paced environment where every day brings new guests and new adventures? If so, we want you on our team!
Cataloochee Ski Area is seeking friendly, enthusiastic, and guest-focused individuals to join our Front Desk Guest Services team. As one of the first people our guests meet, you'll play a key role in creating an exceptional experience from the moment they arrive.
About Cataloochee Ski Area:
Nestled in the beautiful mountains of Maggie Valley, North Carolina, Cataloochee Ski Area offers an unforgettable winter experience featuring 18 slopes and trails, a freestyle terrain park, state-of-the-art snowmaking, and breathtaking mountain views. Our team is passionate about delivering outstanding service while creating memories that keep guests coming back year after year.
What You'll Do
As a Front Desk Guest Services Representative, you'll be the information hub for our guests and help ensure their visit runs smoothly.
Responsibilities:
Welcome guests with a friendly, positive attitude
Sell lift tickets, season passes, and tubing tickets
Assist guests with lesson registrations and rental information
Answer phone calls and respond to guest inquiries professionally
Provide accurate information about mountain operations, conditions, and events
Resolve guest concerns promptly and courteously
Process transactions accurately using our point-of-sale system
Maintain a clean, organized, and professional guest services area
Work closely with other departments to deliver an exceptional guest experience
What We're Looking For
Qualifications:
Friendly, outgoing personality with a passion for customer service
Strong communication and interpersonal skills
Comfortable handling cash and processing transactions
Ability to multitask in a fast-paced environment
Dependable, professional, and team-oriented
Basic computer skills
Previous customer service, hospitality, retail, or ski industry experience is helpful but not required
Why You'll Love Working Here
🏔️ Complimentary Season Pass Hit the slopes on your days off and enjoy everything Cataloochee has to offer.
🎿 Employee Discounts Enjoy discounts on food, retail, and other ski area offerings.
🤝 Great Team Environment Become part of a fun, supportive team that works hard and enjoys the mountain lifestyle.
💲 Competitive Pay Earn money while working in one of the most scenic locations in Western North Carolina.
❄️ Unforgettable Experience Make friendships, create memories, and spend your winter surrounded by the excitement of the ski industry.
Apply Today!
If you're ready to spend the winter helping guests create amazing mountain memories, we'd love to hear from you.
Join the Cataloochee Ski Area team and be part of the adventure this season! 🏔️❄️🎿
Cataloochee Ski Area is an Equal Opportunity Employer.
Compensation: $15.00 - $17.00 per hour
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
Discover Winter Adventure at Cataloochee Ski Area
Welcome to Cataloochee Ski Area – Where Work Meets the Mountain Lifestyle
Perched in the Great Smoky Mountains of North Carolina, Cataloochee Ski Area has been a winter tradition since 1961 and is proud to be the first ski area in the state. With stunning mountain views, a welcoming atmosphere, and a passion for snow sports, we’ve built a reputation for combining southern hospitality with mountain adventure.
Our mountain has something for everyone:
18 scenic, expertly groomed slopes for all ability levels
A brand-new quad ski lift to move more skiers and riders up the mountain, faster
A dynamic freestyle terrain park for adrenaline lovers
A fully equipped rental department to get guests slope-ready
A comprehensive Ski & Ride Center offering lessons for beginners to advanced riders
A cozy gift and gear shop stocked with mountain essentials
Quick and convenient cafeteria-style dining
Beverage service to keep the good vibes flowing
Plus, Tube World — our snow tubing park is just minutes from the base area!
At Cataloochee Ski Area, our mission is simple: deliver unforgettable experiences for every guest, every day. From first-time skiers to lifelong passholders, we take pride in creating moments that keep people coming back season after season. That level of service comes from the heart of our operation — our team.
Why Work at Cataloochee?
Be part of a tight-knit, family-oriented team that values fun, collaboration, and professionalism.
Enjoy perks like a free season pass, discounts on rentals and lessons, and the chance to spend your days surrounded by fresh mountain air.
Gain valuable experience in hospitality, customer service, and outdoor recreation — all in a high-energy, team-focused environment.
Play an active role in carrying forward a legacy of customer service excellence while helping create unforgettable mountain memories for our guests.
Each winter, Cataloochee comes alive with energy, adventure, and camaraderie. Our team thrives in a fast-paced, high-spirited environment where fun is always part of the job. Though the season lasts just over four months, the memories and friendships built here last much longer.
Whether you're seeking a seasonal adventure or a pathway into the outdoor recreation industry, Cataloochee Ski Area offers more than a job—it’s an experience.
👉 Join us this winter and make your season unforgettable — both on and off the slopes.