Lead Contents Technician

Benefits:

Paternity, Maternity and Adoption Leave
Advancement Opportunities
Company Shirts
Paid Training for IICRC WRT, IIRC FRST & Lead RRP Licensing
Vehicle Allowance
Company Cell Phone
Paid Holiday, Vacation & Sick Days
401(k) matching
Competitive salary
Paid time off
Training & development

Do you want to make an Impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career?

Join the Paul Davis Team!

Leading into the end of Q4 2024 and Q1 2025, we will be scaling our operations and adding quality team members.

Contents Lead Technician
$24.00 - $26.00 (+ overtime opportunities)

The Contents Lead Technician will be working within our Emergency Services (Mitigation) Department. The primary responsibility of this position is to lead and manage the contents process and the cleaning of all salvageable contents from a loss. The Contents Lead Technician is responsible for developing and communicating all aspects of the cleaning work flow and processing.

RESPONSIBILITES:

Lead the Team responsible for cleaning customer’s contents removed from a loss.
Responsible for equipment tracking, maintenance and upkeep
Responsible for daily equipment and supply inventory sheet for each team
Completion of supply order for contents division
Train and coach contents field staff
Submit weekly time sheets and coded job hours to Mitigation Manager
Approve Field Staff hourly time cards on a weekly basis
Assist the Coordinator with daily schedule, dispatch and supervision of contents and laundry assigned jobs
Complete initial inspections for new losses within the content’s division
Complete estimates within our main estimating software for contents and laundry jobs
Supervise, lead and coach field staff and sub-contractors
Work safely in residential and commercial properties that have been damaged by fire, water, storm, and/or mold
Complete cleaning processes for both contents and structural damage assigned jobs
Reporting of inventory in our main operating system, RMS
Completion and filing of documentation on contents and laundry jobs
Communicate job progress and completion with Managers, Team Leaders, customers, and insurance adjustors/carriers
Act as the main point of contact for the homeowners throughout assigned jobs
Maintain and create good relationship with insurance carriers and vendors
Complete work for catastrophic events
Follow the Paul Davis Values, Vision, Mission, and 10 Serving Basics
Attend industry related trainings
Other Duties as assigned

Competency – Knowledge, Skills and Abilities:

Knowledge of Microsoft Office applications (Outlook, Word, Excel)
Knowledge of estimation software
Knowledge of processing contents within the restoration industry
Customer Service Skills
Communication skills
Administration skills
Coaching and leadership skills
Ability to learn and operate our primary operating systems: RMS, Xactimate, TSheets, Salesforce, Contractor Connection, ADP, SharePoint, and One Drive
Ability to create estimates in our estimation software
Ability to answer and communicate with customers over the phone and face to face
Ability to work office equipment (fax, scanner, printer, phone system, computers)
Ability to work independently and lead a team
Ability to work within hazardous environments safely
Ability to coordinate multiple jobs within the same time frame
Ability to oversee a staff on assigned jobs
Maintain a level of confidentiality
Ability to follow and represent Paul Davis culture through our company Vision, Mission, Values, and 10 Serving Basics

Required Education and Experience:

High School Diploma or GED required
Two plus years’ experience as a Field Staff member within the Mitigation Division
Experience with content processing procedures

Preferred Education and Experience:

Associate Degree or bachelor’s Degree
IICRC certifications
1 year experience in a Supervisory/Leadership role

Physical Requirement

Must be able to stay in a stationary position up to 25% of the time
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
The person in this position needs to frequently move about client’s properties to complete estimates and oversee completion of jobs
Occasionally operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.
Constantly moves about job sites
Constantly positions self to move about job sites; stairs, walkways, roofs, crawl spaces
Occasionally ascends and descends a ladder to complete jobs
Must be able to observe and perceive information on a computer and documents
Must be able to communicate and converse with customers and staff over the phone and face to face
Occasionally will lift up to 50lbs

Make an impact now: Paul Davis is proud of our 56-year heritage serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS!

Reasonable Accommodation for Disability:

Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

Disclaimer:

Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Compensation: $24.00 - $26.00 per hour

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.