Location: Pittsfield and Greenfield
Position: Full-time
Salary: $60,000 - $65,000/year
Position Summary:
ServiceNet is seeking a dynamic Program Director to lead our new Community Support Program (CSP) in Pittsfield and Greenfield. The Director will oversee case management services for individuals, many of whom are experiencing homelessness, ensuring they receive the support and resources they need. This exciting new role offers the opportunity to build and lead a team, collaborate with community partners, and drive impactful outcomes for clients.
Key Responsibilities:
-
Oversee Program Operations: Manage the daily operations of the CSP program, including program development, policy implementation, and ensuring compliance with all regulatory requirements and funder obligations.
-
Caseload Management: Build and maintain the minimum required caseload of participants while overseeing case management services such as needs assessments, goal-setting, referrals to community resources, and crisis intervention.
-
Staff Supervision: Recruit, hire, train, and supervise a team of CSP outreach staff, providing ongoing support and resources. Develop onboarding materials and lead the hiring of the first case worker once the director's caseload is established.
- Participant Support: Ensure participants receive comprehensive case management services, including direct engagement, crisis response, and personalized support plans, utilizing systems like Clarity and eHana for documentation and reporting.
-
Community Engagement: Work with the Director of Operations and the Senior Director of Shelter & Housing to establish partnerships with community organizations, government agencies, and local businesses to enhance support services and resources available to clients.
- Crisis Management: Design and implement a 24-hour on-call system to respond to client crises and support staff in emergency situations.
-
Program Evaluation: Regularly monitor program outcomes, track performance metrics, and implement improvements to ensure the program’s success and sustainability.
Qualifications:
- LMHC or LCSW preferred.
- Experience in operations management and team supervision preferred.
- Strong understanding of homelessness, poverty, and social justice issues.
- Excellent communication and conflict resolution skills.
- Flexibility with scheduling, including some on-call duties.
Benefits:
- Generous PTO (time-off) package.
- Comprehensive health and dental insurance plans.
- Life insurance and long-term disability insurance.
- 403(b) retirement plan.
- Tuition remission for eligible classes.
- Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
- Opportunities for career development and advancement.
- And much more!
Why ServiceNet?
At ServiceNet, we are committed to creating positive change in the lives of those we serve. As a part of our team, you’ll work alongside dedicated professionals who are passionate about providing meaningful support for members of our community. This is an opportunity to lead a new initiative, collaborate with community partners, and make a lasting impact on the well-being of individuals in our community.
Apply today to be part of a team that’s driving real change!
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 1,500 employees and 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
Not sure which job might be right for you? No problem! Email talent@servicenet.org to speak with a hiring manager today.
