General Manager
Full Time • Goldfish Swim School - Owings Mills
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Job Title: General Manager
Reports to: Regional Manager
FLSA Status: Full Time
Summary: Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities. Responsible for exhibiting an ability to achieve the financial targets for GSS as outlined in the annual budget by motivating, leading, and supervising a team of highly engaged employees.
Duties and Responsibilities
Administration/Organization
- Strong organizational skills and the ability to effectively manage multiple situations at once
- Directs and controls the daily operations to ensure the school is running per GSS standard operating procedures.
- Communicate and implement company policies and procedures to employees of GSS
- Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.
- Responsible for training, recruitment and hiring of the highest possible caliber of staff
Leadership/Motivation
- Serve as a role model for employees
- Communicates effectively by holding weekly meetings with management team
- Oversee, support, direct and develop staff of 30-60 employees
- Initiates and oversees workplace employee activities (“Fun” Department) with the goal of achieving improved employee satisfaction.
Sales and Revenue Management
- Demonstrates the ability to lead, motivate and manage the sales team
- Achieve desired sales and enrollment targets
- Achieve desired revenue goals by leading a team of actively engaged employees
- Ensure the front desk sales staff has a high level of knowledge about our premier learn to swim lessons
Financial
- Exhibit an understand of budgets and income statements
- Establish controls of expenses and purchasing supplies
- Display an ability to keep expenses at or below budget
- Demonstrate an ability to articulate variances in revenue/sales/expenses versus budget
- Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.
- Schedules staff and manages payroll
Safety
- Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility. Trains all current staff on the GSS EAP.
- Maintains current certifications and stays up-to-date professionally on the aquatics and management field.
- Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.
Operations
- Trains and oversees all staff to ensure that the GSS standard operating procedures are being maintained.
- Support personnel related problems or difficulties by following company procedures and documentation
- Interacts with the Deck Supervisors on issues related to class scheduling, student progress, customer service and employee performance and training
- Gains knowledge and experience of scheduling software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
Customer Service
- Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to GSS families
- NPS Score
Measurement Standards
- Successful management of all financial budgetary goals
- Focuses on membership retention
- Timely completion of assigned tasks and projects
- Follow all policies and procedures in the employee handbook
Schedule expectations: Some weeknights, weekends - open 7 days per week.
#MNG1
#MNG1
Compensación: $85,000.00 - $100,000.00 per year
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
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Paid Training
We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.
Flexible Schedules
Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU!
All Are Welcome
At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.
Make Waves...In Your Community
Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE!
Make Waves...In Your Career
Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path!
High Fives & Tropical Vibes!
We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay!
Going for Gold!
We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.
Grow with Goldfish
There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!