Benefits:

Company parties
Flexible schedule
Free food & snacks
Opportunity for advancement
Training & development

As a Clinic Support Specialist at Ellie Mental Health Greater Portland , you'll share our vision for improving and expanding access to quality mental health care and thrive in an environment driven by our core values of authenticity, humor, compassion, creativity, acceptance, and determination.

The Clinic Support Specialist is an administrative role responsible for supporting the Clinic Director in the daily operations and oversight of the clinic. This position supports the both Clinic Director and clinic therapists with community outreach and marketing, client relations, and administrative tasks. The position will start part time with the potential to grow to full time based on clinic needs. This position is located in Falmouth, Maine and is a Hybrid position requiring some days to be in office.

Part Time Benefits:

Hourly wage
Earned Paid Leave (EPL)
Holiday pay for regularly scheduled hours
Paid Family Medical Leave Act (PFMLA) benefits
Annual performance-based raises
Individual supervision and Administrative training/support
Welcome swag, anniversary/employee appreciation gifts, monthly team bonding, quarterly employee “retreat”, and a fun supportive working environment!

Tasks & Responsibilities:

Participate in professional and community outreach activities.
Support marketing through creation of branded materials and maintain social media presence through media content provided by Ellie Corporate and create content for ME-177.
Assist Clinic Director with client related and office tasks such as managing the waitlist, minatining supply inventory, running reports, and assisting in chart audits.
Assist clinicians with client related administrative tasks such as updating client demographic information, tracking authorizations, Continued Stay Reviews for Mainecare, monitoring completion of intake paperwork, assisting with records requests, and uploading documentation.
Assist with client relations while keeping client health care information confidential and complying with all Ellie ME-177 policies and procedures implementing the Health Insurance Portability and Accountability Act (HIPAA).
Support recruitment of clinical staff. Including hiring events, potential job posting sites, identifying clinicians looking for employment, and other related tasks. Schedule and/or attend events as appropriate to position, professional growth, and determined by Direct Supervisor or Clinic Director.
Support onboarding of new employees through orientation to the office space, add to waiting area Ipad, creating social profiles, business cards, and welcome binder, or other areas as assigned.
Attend and participate in required trainings as well as weekly individual supervision and group supervision.
Other stuff we forgot to add but just as meaningful and important to your role :)

Full job description will be provided during the interview process.

Preferred Skills/Abilities

Bachelor’s degree in psychology/social work preferred, or relevant work experience of at least five (5) years in administrative support or office management in the mental health/behavioral health field.
Strong problem-solving skill set that facilitate the ability to work independently and collaboratively.
Excellent verbal and written communication skills as well as interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Ability to function well in a high-paced and changing environment
Proficient with Microsoft 365 applications- specifically Outlook Excel, Word, and Teams.
Proficient with Canva.
Adept at learning and navigating Electronic Health Record system.
Knowledge of/experience with Kepro and Acentra.
Experience with SOCI.

About Ellie
Ellie Mental Health was founded in 2015 by Erin Pash, LMFT and Kyle Keller, LICSW when they opened the first Ellie clinic in Minneapolis. Since then, the Ellie Fam has continued to grow with multiple clinics in Minnesota and a growing number of locally owned and operated franchises across the country.

Ellie was proudly founded on the principle of destigmatizing mental health. The mental health industry is full of barriers, and we have made it our goal to fill the gap and find innovative ways to break down these barriers for the communities we serve.

Independent franchisees are Equal Opportunity employers committed to diverse and inclusive workforces. Franchisees are independent business people and not employed by Ellie Family Services, PLLP, d/b/a “Ellie Mental Health”, Ellie MSO, LLC, or Ellie FAM LLC. Thus, each franchisee and each franchisee clinic is unique and the franchisee is alone responsible for all employment matters in their clinic, including the terms and conditions of employment for their employees, such as hiring, firing, discipline, supervision, staffing and scheduling. Depending on the clinic location you select, the job for which you apply may be in a clinic owned and operated by an independent franchisee, and not with the corporate-owned clinics, which are based in Minnesota. This means the franchisee, not Ellie Family Services, PLLP, is responsible for all employment matters at the clinic. If you are hired for the job, the franchisee will be your employer, not Ellie Family Services, PLLP or any of its affiliated entities. For franchisee clinic locations, please contact the franchisee organization directly to the extent you need assistance in completing forms or otherwise participating in that franchisee’s application process.

Ellie Mental Health is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, sex, religion, national origin, citizenship status, age, disability, veteran or military status, sexual orientation, gender identity/expression, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change or adjustment to a job or work environment that will ensure an equal employment opportunity without imposing an undue hardship on the operation of the business.

Flexible work from home options available.

Compensation: $20.00 per hour

Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways.

Don’t meet EVERY requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all…) If you’re excited about the chance to be a change-maker with us, but your past experience doesn’t perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role!

Employee Experience

We take care of our people. It’s that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too!

Y’all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers.

We have created a culture that reminds us that our employees are our leaders!

Company Structure

Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community’s needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel “blah.”

Feeling blah doesn’t help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health.

In short, we’re just people helping people. Wanna join the herd?

(if you already have a resume on Indeed)